Virtual Customer Support & Admin Officer – Part-Time, Long-Term | Australian Removalist Business

ABOUT US: We are a Sydney-based removalist and storage company helping Australian households and businesses move with ease. We handle residential and commercial moves across Sydney and are growing our client base. We're looking for a reliable, professional, and long-term tea ---------- mber to be our voice and admin backbone, someone who takes ownership of client communication and keeps our back office running smoothly.

ABOUT THE ROLE: This is a part-time, work-from-home position for approximately 20 hours per week, structured across a 4-hour daily shift aligned to Sydney business hours (AEST). You will be the first point of contact for our clients — handling incoming and missed calls, responding to quote requests, submitting quotes through online platforms, and preparing weekly invoices. This role is customer-facing and will include phone conversations with clients, so strong spoken and written English is essential. There is genuine opportunity to grow your hours and responsibilities as the business expands.

YOUR RESPONSABILITIES:
> Answer inbound client phone calls during your 4-hour shift and return any missed calls promptly at the start of each shift
> Handle client enquiries professionally, gather job details, and provide accurate information about our services
> Respond to quote requests received via email and through platforms such as OneFlare and Muval
> Prepare and submit competitive quotes based on standard rate cards and job details (templates and training provided)
> Prepare and issue client invoices on a weekly basis using an invoicing app (e.g. training provided)
> Maintain and update job records and client information in our CRM spreadsheet
> Follow up with clients on pending quotes and outstanding invoices as needed
> Communicate any operational updates, new jobs allocation or scheduling changes to the team via a shared calendar and WhatsApp group (training provided)
> Assist with general admin tasks as required.

WHAT WE'RE LOOKING FOR:
> Minimum 2 years experience in a customer service, admin, or virtual assistant role
> Excellent spoken English, you will be speaking directly with Australian clients over the phone on most days
> Strong written English for professional email correspondence
> Comfortable making and receiving calls using VoIP tools (e.g. Zoom Phone, Dialpad, or similar — we will set this up)
> Experience with Australian invoicing calculation (e.g. GST) is a plus — full training provided
> Familiarity with OneFlare, Muval, or similar lead/quoting platforms is a bonus but not required
> Reliable internet connection and a quiet home working environment
> Highly organised, self-motivated, and able to work independently during your shift.

HOURS & SCHEDULE:
> 20 hours per week, Monday to Friday
> 4-hour daily shift to be agreed, potentially 10am–2pm Sydney time (AEST). This is equivalent to 8am–12pm Philippine time,

COMPENSATION: USD 5 per hour (AUD 7.7 per hour), paid weekly (via bank transfer preferred). Rate is negotiable based on experience.

TO APPLY: Please send your CV along with a short cover note (3–5 sentences max) explaining your experience with Australian or other phone-based customer service and any experience with invoicing or quoting tools. To confirm you've read this post in full, please include the phrase "Sydney Removalist" in the subject line of your application. Applications without this will not be reviewed.