TikTok Shop Account Specialist

We are a growing 7-figure e-commerce brand with 5 years in business, and we are looking for a strong TikTok Shop Account Manager who can help manage and grow our TikTok channel.

This role is ideal for someone who understands the TikTok Shop ecosystem, creator and affiliate collaborations, TikTok Ads Manager, marketplace syncing, and fulfillment coordination. We are looking for someone who is not only skilled, but also honest, trustworthy, proactive, and has the potential to grow into a leadership role.

Key Responsibilities
TikTok Shop Account Management
Manage daily TikTok Seller Center operations.
Monitor product listings, pricing, promotions, inventory, orders, account health, violations, and fulfillment performance.
Make sure listings are active, optimized, and properly synced across TikTok Shop, Shopify, and other approved marketplaces.
Track TikTok Shop performance, including GMV, orders, conversion rate, ad sales, creator sales, refunds, cancellations, and profitability.
Creator, Affiliate, and Collaboration Management
Recruit, communicate with, and manage TikTok creators, affiliates, and collaborators.
Set up and monitor affiliate campaigns, commissions, free samples, and collaboration requests.
Prioritize creators based on content quality, audience fit, GMV potential, and past performance.
Follow up with creators for video posting, live selling, product reviews, and campaign participation.
Maintain a creator tracker with sample status, shipped units, posted videos, sales, and next action.
TikTok Ads Manager
Create, manage, and optimize TikTok ad campaigns.
Manage budgets, targeting, creatives, product ads, video shopping ads, and retargeting campaigns.
Review ad performance and recommend actions based on ROAS, CPA, CTR, CVR, spend, and sales.
Coordinate creative needs for ads, creator videos, hooks, and product angles.
Inventory and Fulfillment Coordination
Monitor FBT inventory and make sure units are available for orders, samples, creators, and campaigns.
Coordinate backup fulfillment when FBT inventory is unavailable, including seller-fulfilled options, Shopify inventory, Amazon MCF, or other approved inventory sources.
Prevent stockouts, overselling, sample delays, cancellations, and fulfillment issues.
Help allocate inventory properly between TikTok Shop, Shopify, Amazon, and other marketplaces.
Flag inventory risks early and recommend replenishment or allocation adjustments.
Shopify and Marketplace Integration
Understand how TikTok connects with Shopify and other marketplaces.
Help troubleshoot product sync, inventory sync, order routing, SKU matching, pricing mismatch, and fulfillment issues.
Ensure TikTok listings are aligned with approved product data, images, pricing, and inventory availability.
Coordinate with apps, integrations, or support teams when sync issues happen.
Reporting and Growth Strategy
Prepare weekly TikTok Shop performance reports.
Track creator performance, ad performance, inventory movement, campaign results, and operational issues.
Recommend campaign ideas for seasonal events, promotions, livestreams, affiliate pushes, and creator outreach.
Monitor competitors, TikTok Shop trends, viral product angles, creator formats, and category opportunities.
Help create SOPs and improve systems as the channel grows.
Required Experience
Experience managing TikTok Shop Seller Center.
Experience with TikTok Affiliate Center, creator collaborations, free samples, and creator outreach.
Experience using TikTok Ads Manager.
Understanding of FBT, seller-fulfilled orders, samples, TikTok order SLA, cancellations, and account health.
Knowledge of Shopify and marketplace integrations.
Strong spreadsheet, tracker, and reporting skills.
Strong communication skills with creators, internal teams, and support teams.
High attention to detail, especially with inventory, SKUs, orders, and campaign setup.
Preferred Experience
Experience working with growing e-commerce brands.
Experience using tools like Kalodata, Shoplus, TikTok Analytics, Shopify, Amazon MCF, or inventory sync tools.
Experience managing creator campaigns during peak sales seasons.
Experience creating SOPs, trackers, and performance dashboards.
Experience leading or training tea ---------- mbers is a plus.
What We Are Looking For

We are looking for someone who is:

Honest and trustworthy.
Proactive and organized.
Detail-oriented.
Comfortable taking ownership.
Strong in communication and follow-up.
Able to solve problems without waiting to be told every step.
Interested in growing with the company long term.
Capable of becoming a future leader in the team.
Success Metrics
Increased TikTok Shop GMV.
More active and productive creators.
Higher creator video output and affiliate sales.
Improved ad ROAS and campaign profitability.
Fewer stockouts, sample delays, cancellations, and fulfillment issues.
Accurate inventory sync across TikTok, Shopify, and other marketplaces.
Clean weekly reporting and clear next-step recommendations.
Stronger systems, SOPs, and team accountability.
Ideal Candidate

The ideal candidate understands both the growth and operations side of TikTok Shop. This person can manage creators, ads, inventory, fulfillment, and marketplace syncing while staying organized and accountable.

We are looking for someone who can grow with the company, take ownership of the TikTok channel, and become a trusted long-term leader in the business.