Luxury SPA Virtual Sales Agent & Appointment Setter

Join Aura Head Spa – America's Fastest Growing Luxury Head Spa Brand
Remote Position (Overseas)
Full-Time
US Business Hours Required
About Aura Head Spa
Aura Head Spa is redefining self-care in America.
Founded with the vision of bringing authentic luxury head spa experiences to the United States, Aura Head Spa has quickly become one of the most recognized head spa brands in New Jersey. Our locations serve hundreds of clients every month and continue to grow rapidly.
At Aura, we don't simply offer services.
We create transformative experiences that help people disconnect from stress, prioritize self-care, and leave feeling renewed.
Our clients visit us because they trust us with their wellness, relaxation, and confidence. Every interaction matters—from the first phone call to the ---------- nt they walk through our doors.
As we continue expanding, we're looking for exceptional sales professionals who can help us create meaningful relationships with clients while driving growth.
Our Core Values
Client Experience First
Everything we do begins with the client. Every conversation should make clients feel heard, valued, and cared for.
Excellence Over Average
We strive to be the best in every aspect of our business. We don't settle for "good enough."
Ownership Mentality
We act like owners. We solve problems, take initiative, and focus on results.
Growth Mindset
We continuously learn, improve, and adapt. We embrace feedback and accountability.
Professionalism
We represent a luxury brand. Every interaction must reflect professionalism, empathy, and confidence.
Team Before Ego
Success happens when everyone wins. We support one another and work together toward shared goals.
Position Overview
We are hiring high-performing Virtual Sales Agents who will be responsible for:
Converting leads into bookings
Reactivating inactive clients
Following up with inquiries
Managing appointment scheduling through Mangomint
Selling memberships
Maximizing daily booking capacity
Increasing client retention
This is not a traditional customer service position.
This is a sales position with measurable performance goals.
We are looking for people who genuinely enjoy sales, communication, relationship building, and helping clients make decisions.
Responsibilities
Lead Management
Contact all incoming leads immediately
Respond to website inquiries
Follow up via phone, SMS, and email
Convert inquiries into booked appointments
Appointment Setting
Schedule appointments using Mangomint
Manage cancellations and reschedules
Fill open appointment slots
Improve show-up rates
Client Reactivation
Contact inactive clients
Encourage repeat visits
Reintroduce clients to new experiences and promotions
Recover lost revenue opportunities
Membership Sales
Educate clients about Aura Club Membership
Present membership benefits confidently
Increase membership enrollment rates
Outbound Sales Calls
Make outbound calls daily
Follow up on missed appointments
Contact marketing leads
Build relationships with potential clients
Client Success
Maintain accurate client records
Update notes within Mangomint
Ensure no lead is forgotten
Deliver an exceptional client experience throughout the sales process
What Success Looks Like
Our top performers:
? Respond quickly
? Follow up consistently
? Book appointments daily
? Convert hesitant leads
? Sell memberships confidently
? Take ownership of their numbers
? Create positive client experiences
? Generate measurable revenue
Key Performance Indicators (KPIs)
You will be measured on:
Leads contacted
Speed to lead
Appointment bookings
Lead conversion percentage
Membership sales
Client reactivations
Show-up rates
Revenue generated
Requirements
Required
Excellent English communication skills
Previous sales experience
Comfortable making outbound calls
Strong objection-handling skills
Reliable internet connection
Quiet workspace
Ability to work US business hours
Goal-oriented mindset
Preferred
Appointment setting experience
Call center experience
CRM experience
Mangomint experience
Spa, beauty, wellness, or hospitality experience
Membership sales experience
Why Join Aura Head Spa?
Growth Opportunity
Aura Head Spa is actively expanding.
Top performers will have opportunities to grow into:
Sales Team Lead
Client Success Manager
Operations Support
Training & Quality Assurance Roles
Be Part of Something Bigger
We're building more than a spa company.
We're building a nationally recognized wellness brand focused on delivering exceptional experiences and setting a new standard for self-care.
If you're ambitious, coachable, competitive, and passionate about helping people while achieving sales goals, we'd love to hear from you.