GHL Operations & Client Success Manager

ABOUT TRUENORTH AUTOMATION SOLUTIONS

TrueNorth Automation Solutions helps businesses, nonprofits, faith-based organizations, and service providers improve operations, automate repetitive processes, generate more leads, improve client experiences, and create scalable systems.

We believe:

"We sell solutions, not software."

Our mission is to help organizations eliminate operational bottlenecks, improve client experiences, and create systems that allow organizations to grow without creating additional chaos.

We are currently building the foundational team that will support our next phase of growth.

THIS IS NOT A VIRTUAL ASSISTANT POSITION

THIS IS NOT A CUSTOMER SERVICE POSITION

THIS IS NOT A DATA ENTRY POSITION

We are looking for an Operations & Client Success Manager who understands GoHighLevel, enjoys creating structure, improving processes, supporting clients, and building operational systems.

YOUR PRIMARY MISSION

Your primary responsibility is creating operational clarity, accountability, and client success so that TrueNorth Automation Solutions can grow without the founder becoming the bottleneck.

You will own the operational side of the business while coordinating with our Automation & Fulfillment Specialist.

TRUENORTH FIRST

Before supporting a large number of client accounts, your initial focus will be helping build and organize TrueNorth Automation Solutions itself.

During your first 30-60 days, you will help:

• Build company SOPs

• Build onboarding systems

• Build operational dashboards

• Organize GHL pipelines and processes

• Create accountability systems

• Organize client onboarding workflows

• Help create fulfillment tracking systems

• Build internal documentation libraries

• Create training materials

• Improve operational efficiency

• Identify gaps and recommend improvements

The goal is to create a company capable of delivering consistent client experiences without requiring constant founder involvement.

OPERATIONS MANAGEMENT

• Manage operational projects and deliverables

• Track deadlines and project milestones

• Monitor team accountability

• Coordinate activities between tea ---------- mbers

• Identify operational bottlenecks

• Recommend process improvements

• Assist leadership with operational planning

• Maintain operational dashboards

• Ensure processes are followed consistently

GOHIGHLEVEL ADMINISTRATION

• Manage client subaccounts

• Manage pipelines and opportunities

• Manage forms and surveys

• Manage calendars and appointments

• Manage contacts and CRM records

• Support onboarding inside GHL

• Test automations after implementation

• Verify workflow functionality

• Maintain CRM organization and data integrity

• Coordinate with fulfillment regarding automation deployments

• Monitor client accounts for issues

• Help troubleshoot non-technical issues inside GHL

CLIENT SUCCESS

• Manage client onboarding

• Coordinate onboarding activities

• Track client progress

• Ensure smooth client experiences

• Coordinate communication between clients and fulfillment

• Track implementation progress

• Escalate technical issues appropriately

• Conduct follow-ups when needed

PROJECT MANAGEMENT & DOCUMENTATION

• Create and maintain SOPs

• Create implementation checklists

• Create onboarding guides

• Create process maps

• Maintain documentation libraries

• Create training materials

• Document operational procedures

• Track project deliverables

• Organize company knowledge bases

TEAM COORDINATION

You will work closely with our Automation & Fulfillment Specialist.

The Fulfillment Specialist will build and maintain technical automations.

You will manage operational processes, client communication, onboarding, documentation, accountability, and workflow coordination.

You will help convert fulfillment documentation into organized SOPs, guides, and training materials.

CONTINUOUS IMPROVEMENT MINDSET

We are looking for someone who actively identifies opportunities to improve systems, client experiences, processes, documentation, and operational efficiency.

You should be comfortable:

• Identifying inefficiencies

• Suggesting improvements

• Recommending better solutions

• Recognizing operational gaps

• Thinking ahead

• Communicating recommendations to leadership

• Improving systems under your responsibility

REQUIRED EXPERIENCE

• GoHighLevel Experience

• Operations Management Experience

• Project Management Experience

• Client Success Experience

• CRM Management Experience

• SOP Development Experience

• Process Documentation Experience

• Strong Organizational Skills

• Strong Written English

• Strong Verbal English

• Ability to Work Independently

• Strong Problem-Solving Skills

BONUS EXPERIENCE

• Agency Experience

• Consulting Experience

• Dashboard Development

• Notion

• ClickUp

• ----------

• Asana

• Process Mapping

• Training Development

WHO WILL THRIVE IN THIS ROLE?

You enjoy creating structure.

You enjoy organizing information.

You enjoy improving processes.

You enjoy working with clients.

You enjoy building systems that help organizations scale.

You naturally identify opportunities for improvement.

You take ownership rather than waiting for instructions.

APPLICATION INSTRUCTIONS

To confirm that you read this entire job posting, begin your application with:

PROCESS BUILDER

Please include:

1. A Loom video (3-5 minutes)

2. Examples of SOPs, dashboards, onboarding systems, or operational systems you have created.

3. Your GoHighLevel experience.

4. Your operations management experience.

5. Your project management experience.

6. Confirmation that you are comfortable creating SOPs, documentation, onboarding systems, and operational processes.

7. If you were hired tomorrow and given access to TrueNorth Automation Solutions' GoHighLevel account, what are the first three operational improvements you would make and why?

Applications that do not begin with "PROCESS BUILDER" may not be considered.

90-DAY REVIEW

This position includes a 90-day review.

Compensation increases and expanded responsibilities may be available based on performance, initiative, documentation quality, operational impact, and contribution to company growth.