Litify Administrator / Legal Technology Manager

About The Law Offices of Eric A. Shore

The Law Offices of Eric A. Shore is a growing U.S. law firm focused on Personal Injury, Social Security Disability, Long Term Disability, Employment Law, and Veterans Disability claims.

We use Litify as our primary case management platform and are committed to leveraging technology, automation, artificial intelligence, and data to improve client service, increase efficiency, and drive growth.

We are seeking a highly skilled Litify professional who can take ownership of our Litify environment while helping the firm evaluate and implement emerging technologies, including Litify AI, Salesforce AI, Agentforce, and other legal technology solutions.

Position Overview

This is not a virtual assistant position.

We are looking for a true Litify expert who understands both the technical and business side of law firm operations.

You will serve as the firm's internal leader for Litify, Salesforce, automation, reporting, AI initiatives, and legal technology innovation. You will work directly with firm leadership, attorneys, managers, and staff to improve workflows, eliminate inefficiencies, automate repetitive tasks, and help the firm stay at the forefront of legal technology.

The ideal candidate enjoys solving complex business problems, building systems, and finding ways to use technology to improve results.

Responsibilities
Litify Administration

• Administer and maintain the firm's Litify platform

• Configure and optimize workflows, automations, and business processes

• Create and maintain reports, dashboards, and management scorecards

• Improve intake, case management, referral tracking, and client communication workflows

• Build and maintain Salesforce Flows and automations

• Manage user permissions, profiles, and system configuration

• Assist with data imports, exports, cleanup, and migration projects

• Troubleshoot issues and provide user support

AI & Innovation

• Evaluate and implement Litify AI features

• Evaluate and implement Salesforce AI and Agentforce capabilities

• Research emerging legal technology solutions

• Identify opportunities to deploy AI throughout the firm

• Develop AI-assisted workflows for attorneys, paralegals, intake specialists, and management

• Build systems that reduce manual work and increase productivity

• Help develop the firm's long-term technology and innovation roadmap

Automation & Integrations

• Integrate Litify with third-party platforms and applications

• Develop and manage automation workflows using Salesforce, APIs, Zapier, Make, n8n, and related tools

• Improve lead tracking, intake automation, reporting, and client communication systems

• Create and maintain internal knowledge management systems

Reporting & Analytics

• Build executive dashboards for firm leadership

• Develop department performance scorecards

• Create reporting for intake, marketing, operations, attorneys, and profitability

• Help leadership make data-driven decisions

Required Qualifications

• 2+ years of hands-on Litify administration experience

• Strong Salesforce administration experience

• Experience building Salesforce Reports and Dashboards

• Experience building and maintaining Salesforce Flows

• Experience improving business processes through automation

• Strong analytical and problem-solving skills

• Excellent English communication skills

• Ability to work independently with minimal supervision

• Strong project management skills

Preferred Qualifications

• Experience supporting a U.S. law firm

• Experience with Personal Injury, Disability, Employment, or Legal Operations

• Salesforce certifications

• Experience with Litify AI

• Experience with Salesforce AI or Agentforce

• Experience with APIs and integrations

• Experience with Zapier, Make, n8n, or similar platforms

• Experience implementing AI solutions in a business environment

• Experience building internal knowledge bases or AI-assisted systems