Lead Generator

Position Overview

The Lead Generator / CSR is responsible for answering incoming calls, scheduling appointments, generating service leads, following up with customers, and delivering a world-class customer experience. This role requires excellent communication skills, quick thinking, strong multitasking abilities, and a positive attitude.

Key Responsibilities
Answer inbound calls professionally and confidently.
Convert incoming inquiries into booked service appointments.
Generate and qualify leads for HVAC and plumbing services.
Make outbound calls to follow up on estimates, maintenance agreements, and unsold opportunities.
Respond promptly to customer inquiries via phone, text, email, and chat.
Schedule service calls and coordinate with dispatch.
Maintain accurate customer records in Service Titan software.
Identify customer needs and recommend appropriate services.
Handle objections professionally and confidently.
Achieve daily, weekly, and monthly booking and lead generation goals.
Deliver an exceptional customer experience on every interaction.
Requirements
Must-Have Qualifications
Fluent English with excellent verbal and written communication skills.
High-energy personality with a positive, can-do attitude.
Fast thinker who can adapt quickly during customer conversations.
Quick learner with the ability to absorb new processes and scripts rapidly.
Strong sales and persuasion skills.
Excellent phone presence and customer service skills.
Comfortable working in a fast-paced environment.
Strong computer skills and ability to learn CRM software.
Ability to multitask and stay organized under pressure.
Reliable, punctual, and team-oriented.

Preferred Qualifications
Previous HVAC, plumbing, home services, call center, or sales experience.
Experience with ServiceTitan or similar CRM platforms.
Experience handling high call volumes.

Performance Expectations
Consistently achieve booking and lead generation goals
Maintain high call conversion rates.
Deliver exceptional customer satisfaction.
Follow company processes and communication standards.
Contribute to team growth and company success.

What Success Looks Like
Turning inquiries into booked appointments. Call Booking Rate 80%+
Average Call Booking Tine: Under 3 Minutes
Outbound Call Booking: 3%+
Membership Conversion Rate: 5%+
Marketing Leads Response Time: Under 1 Minute
Building rapport quickly with customers.
Thinking fast and solving problems on the spot.
Staying positive and professional during busy periods.
Taking initiative and finding opportunities to generate revenue.


If you're energetic, confident on the phone, quick on your feet, and love helping customers while driving results, we'd love to hear from you.

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