Community & Social Media Coordinator

Community & Social Media Coordinator
About Bookcicle

Bookcicle is an integrated, streamlined manuscript workflow platform helping writers move from draft to publication-ready work through a connected, writer-first workflow. We are building tools that support authors through editing, collaboration, translation, protection, publishing preparation, and beyond.

We are looking for a trusted, professional Community & Social Media Coordinator to help us engage with writers, readers, industry professionals, and potential partners across our social media channels.

This role is ideal for someone who enjoys building relationships, communicating with people, and creating positive experiences within online communities.

Position Overview
As a Community & Social Media Coordinator, you will represent Bookcicle and its leadership team through our social media accounts.

You will be responsible for engaging with our community, responding to comments and messages, identifying opportunities for connection and collaboration, and helping ensure our social media presence remains active, responsive, and professional.
This role requires excellent written English, strong judgment, professionalism, and a high degree of trustworthiness.

Schedule & Availability Requirements
This is an active engagement role and requires regular online availability.

Applicants must:
Be available Monday through Friday.
Maintain significant overlap with U.S. business hours.
Consistently monitor assigned social media channels during scheduled working hours.
Respond to community interactions in a timely manner.
Be dependable, responsive, and proactive throughout the workday.
Notify the team in advance of planned absences or schedule changes.

Primary Responsibilities
Community Engagement
Respond to comments across social media platforms.
Respond to direct messages professionally and appropriately.
Engage with writers, readers, publishing professionals, and industry communities.
Build authentic relationships through meaningful interactions.
Monitor notifications and ensure timely responses.
Support community growth through engagement and outreach.
Identify opportunities for collaboration, partnerships, and strategic relationships.

Community Growth & Outreach
In addition to responding to inbound comments and messages, this role is responsible for actively participating in relevant online communities where writers, authors, readers, and publishing professionals gather.
Responsibilities may include:
Participating in writing communities and discussion groups.
Engaging thoughtfully within relevant Reddit communities.
Engaging within Facebook groups and online writing communities.
Supporting relationship-building within industry conversations.
Identifying opportunities to provide value and contribute to discussions.
Monitoring conversations relevant to Bookcicle's audience.
Sharing insights and opportunities with the team.
Building awareness through authentic participation and engagement.

This role is not focused on spam, mass outreach, or promotional posting.

Success comes from becoming a genuine and helpful participant within communities that align with Bookcicle's audience.

Candidates should be comfortable:
Starting conversations.
Building relationships.
Contributing value before promotion.
Representing Bookcicle professionally in public spaces.
Exercising good judgment regarding when and how to mention Bookcicle.

Examples of communities may include:
Reddit writing communities
Author communities
Self-publishing communities

Facebook writing groups
Reader communities
Industry forums and discussion groups
LinkedIn author and publishing communities
Writing-focused Discord communities
Activity within these communities should be documented within the company's Airtable system as part of regular (per shift) reporting and engagement tracking.

Social Media Support
Monitor social media accounts daily.
Assist with content scheduling when needed.
Maintain consistent brand voice across platforms.
Track audience questions, concerns, and feedback.
Flag important conversations and opportunities for follow-up.
Support community-building initiatives and campaigns.

Brand Representation
Represent Bookcicle professionally in all public interactions.
Exercise sound judgment when responding on behalf of the company.
Escalate sensitive issues when necessary.
Protect confidential company information.
Maintain professionalism and positivity in all communications.

Accountability & Work Tracking
This role requires a high level of accountability, transparency, and organization.
The successful candidate will be expected to document completed work within the company's Airtable workspace and maintain accurate records of daily activities.

Responsibilities include:
Maintaining daily engagement logs.
Recording completed tasks and interactions.
Tracking community engagement activities.
Documenting important conversations and opportunities.
Logging customer feedback and recurring questions.
Updating assigned tasks and statuses.
Providing visibility into completed work during each shift.

Daily Reporting Expectations
Activity records may include:
Community Engagement
Comments responded to
Direct messages responded to
Community conversations initiated
Accounts engaged with

Opportunities & Escalations
Potential partnership opportunities
Customer questions requiring follow-up
Customer concerns or complaints
Notable community feedback

Activity Tracking
Tasks completed
Outstanding action items
Progress updates
Notes for team visibility
All activity will be documented within the company Airtable system.

Required Qualifications
Exceptional written English proficiency.
Strong reading comprehension and communication skills.
Experience managing or supporting social media communities.
Ability to communicate naturally, professionally, and conversationally.
Strong attention to detail.
Excellent organizational skills.
Ability to work independently with minimal supervision.
Strong problem-solving skills.
Reliable internet connection.
Comfortable learning new systems and processes.

Critical Requirements
We are looking for someone who demonstrates:
Integrity
Professionalism
Maturity
Reliability
Confidentiality
Strong judgment
Accountability
Consistency

Because this role includes direct access to company social media accounts and public-facing communication, trustworthiness is essential.

We are not simply hiring someone to respond to comments. We are hiring someone to represent Bookcicle and its leadership team in public conversations.

Preferred Qualifications
Experience working with authors, publishing companies, SaaS businesses, startups, or educational brands.
Experience managing founder or executive social media accounts.
Experience with customer support or community management.
Familiarity with Airtable.
Experience using social media management tools.
Experience working with international teams.
Technology Requirements
Applicants should be comfortable using:
Airtable
Google Workspace
Social media management platforms
Collaboration and communication tools
Video conferencing software
Previous Airtable experience is preferred but not required
Application Requirements

To be considered, applicants must submit:
Resume or experience summary
Brief cover letter
Examples of social media accounts or communities managed
Relevant customer service, community management, or social media experience
Responses to the application questions here: ----------

Applications will be reviewed for:
Written English proficiency
Communication skills
Professionalism
Attention to detail
Critical thinking
Overall fit
Selection Process

Phase 1: Application Review
Applications will be reviewed based on:
Communication skills
Relevant experience
Professionalism
Attention to detail
Overall fit

Phase 2: Communication & Documentation Assessment Review (submitted via link above)
The assessment may include:
Responding to customer questions
Responding to customer complaints
Drafting direct message responses
Handling partnership inquiries
Logging activity within a provided Airtable workspace

Phase 3: Interview
Applicants who successfully complete the assessment may be invited to a video interview.
The interview will focus on:
Communication style
Professionalism
Reliability
Problem-solving ability
Community management experience
Alignment with Bookcicle's values and mission

What Success Looks Like
Timely and professional communication.
Consistent community engagement.
Strong relationship-building skills.
Accurate activity tracking and reporting.
Professional representation of the Bookcicle brand.
Excellent communication and judgment.
Reliable daily presence and responsiveness.
Positive contribution to community growth and customer experience.

Please note: Applications without strong written English skills will not be considered. This role requires daily communication on behalf of Bookcicle and its leadership team, making professionalism, communication ability, reliability, and trustworthiness essential for success.

Applicants must be comfortable working within established processes, documenting completed work, and maintaining visibility into daily activities through company systems and reporting tools.