Online Chat Support Specialist

About the Role
We are looking for friendly, reliable, and sales-oriented Online Chat Support Specialists to join our remote team. In this role, you will help manage conversations across social media and digital creator platforms, engage with online audiences, support customer retention, and assist with revenue-focused messaging.

This is a good opportunity for someone who enjoys online communication, can manage fast-paced chats, and is comfortable following scripts, tone guidelines, and daily performance goals.

Responsibilities
Manage and respond to incoming messages across social media and creator platforms
Build rapport and maintain ongoing conversations with followers, subscribers, and customers
Follow provided scripts, SOPs, and communication guidelines
Promote available content, offers, or services naturally within conversations
Identify opportunities for upsells, renewals, or customer retention
Keep accurate notes on customer preferences and interactions
Submit daily activity and performance reports

Requirements
Excellent written English
Strong conversational and interpersonal skills
Reliable internet connection
Comfortable managing high message volumes
Detail-oriented and organized
Self-motivated and able to work independently
Available for a consistent weekly schedule
Able to follow scripts, SOPs, and performance standards

Nice to Have
Experience in online chat, social media messaging, or customer support
Online sales or customer service background
CRM, helpdesk, or community management experience (SLACK, CLICKUP, TRELLO)
Experience supporting digital creators, brands, or online communities

Performance Expectations

Daily:
Manage 50–100+ message interactions
Maintain response time standards
Follow up on active conversations
Log notes after key interactions

Monthly:
Meet engagement and retention KPIs
Contribute to revenue and customer retention targets
Maintain quality and consistency in communication

How to Apply
Please send the following:
Resume or work history
Internet speed screenshot
Short intro video, 1–2 minutes, introducing yourself and explaining why you would be a good fit
Your availability, including days, hours, and time zone.