Service Coordinator

TruGuard Security is seeking a sharp, cool-under-pressure Service Coordinator to join our remote operations center. This role is built for a pure "firefighter" who loves fast-paced logistics, mapping schedules, and solving scheduling emergencies on the fly. You will be responsible for ensuring 100% schedule fulfillment across all our physical client sites in California.

Key Responsibilities
Emergency Shift Coverage: Take immediate action on live guard call-offs and no-shows by quickly deploying qualified backup personnel to eliminate service gaps.

Roster Integrity: Build, monitor, and adjust daily schedules, ensuring guards check into their locations on time and fulfill their exact post orders.

Service Recovery & Client Care: Proactively contact clients to communicate unexpected schedule or deployment modifications, ensuring constant peace of mind and excellent relationship management.

Data Verification: Cross-reference operational log sheets and shift timestamps to verify accuracy for final billing administration.

Qualifications
3+ years of experience in high-volume dispatching (Trucking, Medical Transport, Homecare, or Security).

Strong spatial reasoning and the ability to learn and navigate Southern California geography quickly to make logical guard deployment choices.

Exceptional crisis-management skills; a calm attitude when unexpected scheduling conflicts arise.

Willingness to work a fixed US PST schedule and maintain on-call availability for urgent dispatch escalations outside standard hours.

SALARY: Competitive; Commensurate with qualifications, logistics experience, and quality of service.

How to Apply: Send a message with the subject line exactly matching the job title listed above.

Please include:

A link to your updated resume/CV.

A link to a 1–2 minute video introduction via Loom or Google Drive (Introduce yourself, highlight your background handling workforce schedules, employee attendance, or client relations, and explain why you are the best fit for our operations team).