Operations Supervisor

Are you an experienced Operations Supervisor looking to transition your workforce management, coaching, and escalation skills into a dedicated remote operations role? TruGuard Security is a fast-growing security company based in California, USA. We are seeking a high-caliber Operations Supervisor to oversee our field personnel rosters, drive shift compliance, and manage daily client service satisfaction.

Key Responsibilities
Roster & Schedule Management: Oversee daily shift attendance, manage scheduling changes, and instantly resolve last-minute guard call-offs or shift gaps using our coordination software.

Performance & Discipline: Act as the direct supervisor for field guards. Monitor behavior, handle internal disputes, track uniform compliance, and issue formal corrective actions or documentation when company policies are breached.

Client Engagement: Serve as a reliable corporate point of contact for clients to ensure our security service matches their contract expectations, handling routine updates and gathering feedback.

Hours Auditing: Audit guard clock-in/clock-out data against the planned schedule within our systems to ensure completely clean records for payroll and billing preparation.

Qualifications
3+ years of experience as a BPO Team Leader, Operations Supervisor, or Workforce Specialist.

Exceptional English communication skills (written and verbal) with the confidence to speak directly to US corporate clients.

Highly tech-literate; capable of strictly enforcing and following digital SOPs across CRMs, spreadsheets, and scheduling portals.

Ability to work fixed US Pacific Standard Time (PST) hours and act as the on-call supervisor for critical dispatch emergencies outside your regular shift.

SALARY: Competitive; Commensurate with qualifications, administrative grit, and quality of service.

How to Apply: Send a message with the subject line exactly matching the job title listed above.

Please include:

A link to your updated resume/CV.

A link to a 1–2 minute video introduction via Loom or Google Drive (Introduce yourself, highlight your background handling workforce schedules, employee attendance, or client relations, and explain why you are the best fit for our operations team).