Full-Time Email Support Specialist (Ecommerce)

Looking for an experienced ecommerce email support specialist for a US-based brand.

REQUIREMENTS:
- Proven email support experience with ecommerce brands (not call center)
- Must have hands-on Shopify experience (orders, refunds, tracking)
- Experience with CheckoutChamp is a big plus
- Worked with Re:amaze (or Gorgias/Zendesk/Help Scout)
- Confident handling refunds, returns, and difficult customers
- Excellent written English

THE ROLE:
- Handle all customer emails: orders, tracking, refunds, returns, subscriptions
- Respond to tickets within 2-4 hours
- Clear all tickets daily - inbox zero every day
- 7 days a week coverage (we can discuss schedule structure)
- SOPs and training provided

PAY & TERMS:
- Full-time, long-term role
- Paid weekly, every week
- Stable monthly income

HOW TO APPLY:
Reply with:
1. Your expected monthly rate
2. Your experience with Shopify, CheckoutChamp, and Re:amaze
3. Start your reply with the word "e-com" so I know you read the full post

Applications without all 4 items will be skipped.