Healthcare Secretary/Admin (Billing, Insurance Verification, Patient Scheduling, Phone Support & Prior Authorizations)

About Us
Renurture Behavioral Health is a U.S. California-based psychiatric and behavioral health practice. We provide thoughtful, patient-centered care and value accuracy, discretion, and calm communication.
We are looking for a detail-oriented remote healthcare admin who is organized, punctual, proactive about follow-through, and comfortable handling billing, insurance verification, and patient scheduling for a busy telehealth practice.

Responsibilities
-Verify patient insurance eligibility before appointments and flag issues proactively
-Bill and collect copays and outstanding balances in a timely manner
-Track accounts receivable and follow up on unpaid balances until resolved
-Call patients to reschedule canceled or missed appointments
-Support insurance billing workflows (claims tracking, denials follow-up, eligibility checks)
-Assist with prior authorizations (submitting requests, tracking status, follow-ups)
-Maintain accurate records in our EHR and Google Workspace
-Track open tasks and follow through until resolution
-Escalate unresolved billing or insurance issues appropriately

Required Skills & Experience
-Strong written and spoken English (clear, professional, calm under pressure)
-Experience with U.S. insurance verification and/or medical billing
-High attention to detail — you catch discrepancies and don't let things fall through the cracks
-Comfort handling sensitive information (HIPAA mindset)
-Reliable internet and a quiet, professional work environment
-Available Monday–Friday, 8:00 AM–1:00 PM Pacific Time

Nice to Have (Not Required)
-Prior authorization or claims denial experience
-Experience with EHRs and insurance portals (specifically Tebra/Kareo)
-Familiarity with Google Workspace
-Background in behavioral health or outpatient clinic admin

How to Apply (Important – Please Read Carefully)
To be considered, you must follow these steps exactly:

Start your application with the word Renurture on the first line
In 3–5 sentences, describe your experience with U.S. medical billing or insurance verification
Answer this question:

A patient has a $75 copay balance from 3 months ago and hasn't responded to two previous reminders. What steps would you take to collect it?
Applications that do not follow these instructions will not be reviewed.
Shortlisted candidates will complete a brief written skills test and then a phone interview with the provider.

What We Offer

Long-term, stable remote work
Clear expectations and written SOPs
Respectful communication and regular feedback
Opportunity to expand responsibilities and hours

This role requires comfort making and receiving calls with patients and insurance companies. If you prefer chat-only or task-only work, this will not be a good fit.