LSA Call Reviewer

ABOUT SHOP MARKETING PROS:
We are a marketing agency based in the United States with a stateside and international team of over 50 professionals. Shop Marketing Pros is a very well-respected and rapidly growing Digital Marketing Company in the Automotive Repair Industry with strong core values and a superb track record of serving its clients better than competitors. Our key services include Website Design, Digital Advertising, Search Engine Optimization, and Social Media Management.

Our Core Values are of incredible importance to us. We live by our “SHIELD” so please visit ---------- /core-values/ and familiarize yourself with our Core Values before continuing. Please continue with this job description and application if you feel you align with these values.


JOB DESCRIPTION:
Shop Marketing Pros is seeking a detail-oriented LSA Call Reviewer to join our Digital Ads team. In this role, your primary responsibility will be to listen to and rate phone calls from approximately 69 Google Local Services Ads (LSA) accounts using the Google LSA Dashboard. We utilize tracking numbers connected to GuestX, which automatically apply tags to calls. The hired candidate will review each call and accurately match the corresponding tags within the LSA Dashboard according to our established rating process. This is a highly structured and repetitive role that requires sustained focus, consistency, and attention to detail. Success depends on your ability to remain attentive, apply rating criteria consistently, and maintain accuracy throughout repetitive tasks.

The LSA Call Reviewer will directly support our Digital Ads Team in optimizing client advertising performance and assist our Client Success Team by ensuring accurate reporting. You will follow a standardized call rating scale and established workflow developed through extensive research and optimization. Comprehensive training will be provided, and the selected candidate will be expected to consistently follow the proven process already in place.


REQUIRED SKILLS:
The perfect candidate has/is:
Strong understanding of the English language (listening and comprehension)
Exceptional attention to detail and ability to follow a structured evaluation process
Extremely comfortable working with repetitive tasks
Reliable and able to meet deadlines consistently
Comfortable working independently after initial training
Access to a reliable internet connection and computer
Keen ability to stay alert and attentive to the task at hand
Ability to learn and follow already established processes and systems for call listening


JOB RESPONSIBILITIES:
Listen to phone calls generated from Local Services Ads (LSAs) in the Google dashboard
Rate each call based on the standardized call rating scale provided
Match tags in the LSA Dashboard
Ensure all calls for the previous month are rated by the 6th of the following month
Collaborate with the Ads Project Manager for training, updates, and ongoing communication
Maintain accuracy and consistency in call ratings to support ad optimization and client reporting


MORE INFO, BENEFITS + PERKS:
1. This is a full-time, permanent, remote position from 8 am to 4 pm Central Time.
2. 13th Month Pay
3. Unlimited PTO (after 3 months of employment)
4. 8 Paid Holiday Leaves
5. Paid time off beginning Christmas Eve until New Year’s Day (so long as we are capable of offering it)
6. An extraordinary team/company culture


INSTRUCTIONS FOR APPLICATION:
1. Use this subject line: “SMP Call Reviewer - [Your Nickname]"
2. In your cover letter, mention which of our core values resonates with you the most.
3. Include a link to your resume.
4. Use at least 7 Apply Points to qualify for this job.
5. Please DO NOT email me. Let’s keep all communication in the OLJ space.