Brand Manager - Customer Service + Admin + Social Media - Australian Company - Full Time

Hello

We are a fast growing ecommerce company based in Australia and selling to customers worldwide. In particular we are a ukulele brand selling instruments and accessories.

We are looking to add a staff member who can become our brand manager.

We really do look after and care for our employees. We have existing Philippines based employees who manage another part of our business and have been with us for years. They enjoy working for us! So we are looking at creating a real relationship based on trust and care, that is what most important to us.

Our work days are Monday to Friday. We are flexible with your work hours as our customer's are based in the USA, Australia and Europe. We are based in Australia, so it would be best to work around Australian business hours. We can discuss this before you start.

Duties:
- Livechat on our website
- Answer customer emails
- Answering phone calls and providing telephone customer service.
- Social media posting on IG, Facebook, Twitter.
- Create some basic content about ukulele groups in the USA.
- Basic Inventory Management & co-ordinating orders with our factory.
- Organising and running song contests/photo contests.
- Other basic admin tasks which you will be trained for.

Mandatory skill/experience:
- You must have experience with customer service by email and phone.
- A basic knowledge and interest in ukuleles/music would be a plus. If you dont have experience, thats ok, but be prepared to learn about them.
- Exceptional written english skills for emails and also content creation.
- Above average on IQ test (please complete the ---------- IQ test)
- Great Problem solving skills
- Attention to detail and accuracy
- Hard working
- Proactive and taking initiative
- Familiar with posting on social media platforms such as instagram, >facebook and twitter.

Additional skills/experience (not mandatory but viewed favourably)
- MS Excel (Intermediate to Advanced)
- Social Media Skills
- Photoshop
- Shopify
- Amazon

At the very top of your application, please answer the follow question:
1. What experience have you had with customer service to USA and Australian customers?
2. Do you have experience with telephone customer service?
3. Have you created written content before as part of your employment?
4. Have you been recognised for exceptional customer service?
5. Have you had any experience with social media posting?
6. Can you spot any spelling and/or grammar errors in this job post?
7. What skills or experience would make you a top candidate for this job.

I look forward to hearing from you