Bilingual Technical Customer Support Agent (FRENCH SPEAKER)

Are you fluent in both English and French?

Do you enjoy solving technical problems while delivering excellent customer service?

We are hiring a Bilingual Technical Customer Support Agent to support Canadian customers across technical platforms, email services, and marketing campaigns.

This is not a basic call center role. This is an opportunity to become a trusted technical advisor to clients while working in a structured, measurable, and growth-focused environment.

If you are organized, tech-savvy, customer-focused, and confident speaking both English and French, we would love to hear from you.

What You’ll Be Doing

Technical & Customer Support
Handle inbound calls and emails in both English and French
Troubleshoot technical issues and guide customers to resolution
Take ownership of customer cases from start to finish
Log customer interactions accurately in the ticketing system
Meet SLA and quality standards while maintaining a professional and empathetic tone
Build rapport with new and existing customers


Email & Platform Support
Assist with email setup, password resets, forwarding, and troubleshooting
Support clients using email relay tools, including tracking, analytics, and delivery log review
Help customers improve email deliverability and list quality

Campaign & Reporting Support
Assist with campaign setup and monitoring
Support post-campaign follow-ups
Help prepare basic performance reports
Maintain accurate campaign data
Collaborate with internal technical and operations teams

What We’re Looking For

Required:
Fluent in both English and French, verbal and written
2–3 years of customer service experience
Strong technical troubleshooting ability
Comfortable speaking on the phone with international clients
Strong multitasking and organizational skills
Professional, friendly, and solution-oriented mindset
Ability to ask probing questions and identify root causes

Nice to Have:
Experience in technical support or call center environments
Experience with ticketing systems or CRM tools
Experience with email platforms or campaign tools
Background in communications, marketing, or a related field

To apply, please send:

Your updated resume
A short voice recording, 1–2 minutes, introducing yourself in English and French
A brief paragraph describing your technical support experience

Subject line: Bilingual Technical Support – [Your Full Name]

Applications without voice recordings will not be reviewed.