INSIDE SALES COORDINATOR / LEAD QUALIFIER

ABOUT ELTRA ELECTRICAL
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Eltra Electrical is a growing Australian solar and battery storage installation company based in Melbourne, Victoria. We install home battery systems for residential customers and are expanding our direct sales operation. We're building a lean, high-performing remote team to help us scale.

This is a long-term role with a stable, honest business that values clear communication, speed and customer care.

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THE ROLE
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We're looking for a full-time Inside Sales Coordinator to be the first voice our customers hear. You'll be responsible for responding to inbound leads quickly, qualifying them, and booking site visits for our sales manager.

This is a phone and communication focused role — your most important quality is how you come across on a call. Energy, warmth and professionalism on the phone are more important than technical knowledge. We will train you on the solar and battery industry.

Speed is everything in this role. The person who responds to a lead first wins the customer. We need someone who takes that seriously.

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WHAT YOU'LL BE DOING
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Lead Response (Most Important)
- Respond to every inbound lead within 1 hour — by phone call or SMS
- Make outbound calls to new leads as soon as they come in
- Send follow-up SMS messages through our Go High Level CRM
- Never let a lead sit uncontacted for more than 1 hour during business hours

Lead Qualification
- Ask a standard set of qualifying questions on every call:
? Do they own the property?
? Do they have existing solar panels?
? What is their electricity bill?
? Single phase or three phase power?
? What is their timeline to purchase?
- Record all answers accurately in our GHL CRM pipeline
- Identify whether the lead is a good fit for our service

Appointment Booking
- Book qualified leads into our sales manager's calendar for a site visit
- Send appointment confirmation SMS and email to the customer
- Send reminder the day before the appointment
- Follow up if a customer misses their appointment

Pipeline Management
- Update lead status in Go High Level after every interaction
- Follow up unconverted leads after 48 hours, 1 week and 2 weeks
- Keep the CRM pipeline clean and up to date at all times
- Flag leads that are not responding so the team can d ---------- next steps

General Support
- Respond to customer enquiries via email and SMS
- Assist with basic admin tasks as required

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WHAT WE'RE LOOKING FOR
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MUST HAVE:
? Excellent spoken English — clear, confident and easy to understand on the phone
? Previous experience in a phone-based sales, customer service or BPO role
? Warm and professional phone manner — customers must enjoy talking to you
? High sense of urgency — you understand that speed of response wins customers
? Reliable and consistent — you show up on time every day without being chased
? Available to work Australian business hours (9am–5pm AEST / Melbourne time)
? Reliable internet connection and a quiet working environment for calls
? Full-time availability — 40 hours per week

NICE TO HAVE:
? Experience in solar, energy or home services industry
? Experience with GoHighLevel or any CRM platform
? Experience booking appointments or managing calendars
? Experience working with Australian customers specifically

NOT REQUIRED:
? You do not need to be a solar or battery expert — we will train you
? You do not need digital marketing experience
? You do not need to close sales — our sales manager handles site visits and closing

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WHAT WE OFFER
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???? $450–$600 USD/month depending on experience
???? Performance bonuses as the business grows
???? Long-term stable role — we want someone who grows with the business
???? Full training on the solar and battery industry provided
???? Set working hours — 9am to 5p ---------- lbourne time Monday to Friday
???? Work from home full time
???? All tools and software provided (GoHighLevel, calling system)

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HOW TO APPLY
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To be considered for this role you MUST complete all three of the following steps. Applications that skip any step will not be reviewed.

STEP 1 — Answer these questions in your message:

1. Describe your most recent phone-based role. How many calls did you make or receive per day and what was the purpose of the calls?

2. Have you ever worked with Australian customers before? If yes describe the role.

3. Have you used GoHighLevel or any CRM to manage leads and pipelines? If yes which one and what did you use it for?

4. What hours are you available to work Melbourne AEST time (9am–5pm)?

5. Do you have a quiet, professional environment to make and receive calls from? Describe your home office setup.

6. Why do you want this specific role with an Australian solar company?

STEP 2 — Voice Recording (MANDATORY)

Please record a 60–90 second voice message introducing yourself and telling us:
- Your name and where you are based
- Your experience in phone-based or customer service roles
- Why you would be great in this inside sales coordinator role

Upload your voice recording to Google Drive or Dropbox and include the link in your application message. Applications without a voice recording will not be considered — this is non-negotiable as phone manner is the most important part of this role.

STEP 3 — Subject Line

Use the subject line: "Inside Sales Application — [Your Name]" so we can identify your application quickly.

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A NOTE ON HONESTY

We have had applicants who claim extensive experience that does not match their portfolio or resume. We value candidates who are honest about what they can and cannot do. If you are newer to this type of role but have the right phone manner, energy and attitude — tell us that. We will train the right person.

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TO APPLY: Send your message with all answers, your voice recording link and the correct subject line.

We look forward to hearing from you.

Will Stafford
Director — Eltra Electrical Pty Ltd
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