Quality & Compliance Coordinator - WFH Remote | Full-time | Growth Opportunity

We are on the lookout for a Quality & Compliance Coordinator to help strengthen and elevate our team.

About Us & Role Overview
We deliver training services to a diverse client base including government agencies, utility providers, private organisations, job providers, and event organisers - just to name a few.
With 15 years in the industry, our reputation has been built on delivering high-quality, compliant, and reliable training solutions. As our business continues to grow, so too does our commitment to maintaining exceptional standards.

This role is critical in ensuring our operations, training delivery, and customer experience consistently meet regulatory, contractual, and internal quality benchmarks. As a Quality & Compliance Coordinator, you will play a key role in driving continuous improvement, strengthening compliance frameworks, and supporting operational excellence across the business.

The Role – What You’ll Be Responsible For
- Monitor and maintain compliance with regulatory requirements, standards, and internal procedures
- Conduct regular audits of student files, course documentation, assessments, and certification processes
- Ensure data integrity across all systems, verifying accuracy, completeness, and timeliness
- Support internal and external audits, including preparation, coordination, and follow-up actions, implement and monitor corrective and preventative actions
- Identify opportunities to improve systems, workflows, and service delivery
- Develop and update policies, procedures, and process documentation
- Create and update learning and assessment resources
- Oversee accurate processing of student records, enrolments, outcomes, and certification
- Maintain secure, organised, and confidential record management systems

Who We’re Looking For
We are seeking a proactive, detail-driven professional who thrives in structured environments and takes pride in getting things right the first time.

You will demonstrate:
- Strong written and verbal communication skills, with the ability to produce clear, professional documentation
- High attention to detail with a focus on accuracy, compliance, and process integrity
- The ability to manage multiple priorities and projects, while maintaining quality outcomes
- A proactive, solutions-focused mindset with a continuous improvement approach
- Confidence working across systems, processes, and cross-functional teams

Experience & Requirements
- Demonstrated experience working within an Australian RTO environment, with a strong understanding of RTO compliance frameworks, standards, and regulatory requirements (TAC or ASQA)
- Proven experience supporting internal and/or external audits, including identifying non-conformances, documenting findings, and managing corrective and preventative actions through to resolution
- Strong attention to detail with a proven ability to maintain accurate, compliant, and audit-ready documentation, including records, evidence, registers, and document control
- Highly developed administration and systems capability, including working with business systems, spreadsheets, registers, templates, and LMS/TMS platforms
- Demonstrated ability to analyse data and feedback (learner, trainer, employer) to identify trends, risks, and opportunities for continuous improvement
- A proactive continuous improvement mindset, with experience contributing to process enhancements, reducing errors, and improving quality outcomes
- Experience using Microsoft 365 (Outlook, Teams, Word, Excel, PowerPoint)
- Experience with CRM systems and task/project management tools (e.g. Asana, Trello, ---------- or similar)
- Proven experience working in a remote or distributed team environment
- Reliable internet connection and dual-monitor setup
- Desirable (Highly Regarded) Certificate IV in Training & Assessment (TAE) – completed or in progress

What We Offer
- A positive, supportive workplace culture with a motivated and high-performing team
- Flexibility and a family-first approach
- Competitive remuneration
- Work-from-home WFH setup
- Day shift hours aligned with your time zone
- Team rewards and recognition program
- Ongoing training and development (access to 100+ training resources)
- A role with real impact on quality, compliance, and business growth
- Genuine opportunities for career progression as we continue to expand

Why Join Us?
Our team genuinely loves what we do - and we’re looking for someone who shares that passion for quality, excellence, and continuous improvement.
If you’re ready to play a key role in shaping how we maintain and elevate our standards, we’d love to hear from you.

To start your application with us, please complete the following two requirements:
1. Online Employment Application Form - ----------
2. Video Interview - ----------