Systems Specialist

About Self Bill Pro: Self Bill Pro is a rapidly growing company dedicated to solving one of the most persistent challenges in the employee benefits ecosystem: the complexity of monthly benefits billing. We provide a tech-enabled service where our dedicated team leverages proprietary software to eliminate the administrative burdens of manual invoice audits and costly billing errors. Our mission is to streamline this critical operation, freeing up employers, brokers, and carriers to focus on their strategic priorities.

Job Summary: The Process Specialist, Value Added Services will play a key role in supporting and enhancing multiple service offerings, that support our Value Added Services, which includes auditing, data validation & parsing, personalized communication and automation of file distribution. This position is responsible for partnering with the team to administer these services, use technical expertise to analyze and automate the services, and maintain and improve operational procedures.

The specialist will conduct regular audits to uphold quality and compliance standards while identifying opportunities for process improvements. Collaboration is central to the role, involving close partnerships with internal teams, external stakeholders, and the product team as a stakeholder in developing innovative solutions and refining existing services.
Success in this position requires a self-starter with strong organizational skills who can manage multiple projects simultaneously, adapt to shifting priorities, and deliver results in a dynamic environment.

Key Responsibilities:
- Administer and support assigned Value Added Services including which may include conducting audits, data parsing, reporting, personalized communication creation and file distribution & tracking.
- Interact with external stakeholders/clients on service output and inquiries.
- Identify and work independently on system enhancements, primarily utilizing Microsoft Excel functionality (VBA, macros, other formulas utilized for automation).
- Conduct regular audits to verify accuracy, maintain data integrity, and ensure compliance with quality standards.
- As a Subject Matter Expert, identify and recommend process improvements to increase efficiency and service effectiveness.
- Collaborate with internal stakeholders and product team on suggested enhancements and process improvements

Required Qualifications:
- Strong technical aptitude; you are skilled at making complex solutions and processes feel simple and intuitive.
- Excellent communication, relationship-building, and collaboration skills.
- Strong attention to detail and ability to maintain accuracy across high-volume, repetitive tasks.
- Self-motivated, adaptable, and comfortable working in a fast-paced startup environment.

Preferred Qualifications:
- Knowledgebase in file transfer, desktop excel applications, and previous experience in managing audits.
- Experience in HR tech, employee benefits, or insurance industry
- Bachelor’s degree in business, Computer Science, Engineering, or a related field is preferred.

Why Join Us? At Self Bill Pro, you’ll join a collaborative and ambitious team dedicated to transforming outdated processes through smart, scalable technology. If you’re passionate about tech, and solving real-world problems, we’d love to hear from you.

We offer a competitive benefits package in accordance with Philippine labor standards.

**Compensation is structured as monthly base pay inclusive of night differential, reflecting the scheduled working hours for this role. Scheduled hours are intended to align with U.S. Eastern Time. The 13th month pay is provided in addition to the stated base compensation in accordance with local requirements. **

Work Model:
Remote

Employment Type:
Full-Time, Permanent

Category:
Information Technology

Required Education:
Bachelor’s Degree

Required Experience:
Experienced

Please include your resume to apply.