Fluent in English - Remote Sales Representative / Client Coordinator (US Hours) (MALE only)

We are hiring 3 Client Advisors / Crisis Response Coordinators to join our remote team.

As part of your application, please send a 60-second English voice recording introducing yourself, explaining why you are a strong fit for this role, and briefly summarizing your phone-based sales, client support, or customer service experience.

- Important Requirement: This is a full-time, dedicated role. We are looking for candidates who can fully commit to this position during the assigned shift.

This role is not suitable as a second job, side job, or additional freelance role. Because response time, reliability, and emotional availability are critical in this position, candidates must not be working another job that conflicts with their schedule, focus, or performance.

- About the Role: This role includes a sales component, but it is not an aggressive sales role. You will not be pushing a product to random leads.

Your job is to respond quickly to inbound inquiries, calm the client when needed, understand the urgency of the case, explain how the service works, recommend the right service package, and guide the client through agreement, payment, onboarding, and handoff to our operations team.

We are looking for candidates with a mature, steady, and confident phone presence. The right person should sound calm under pressure, communicate clearly with US-based clients, and handle sensitive conversations professionally.

- What You’ll Do:
* Respond to inbound leads through phone, SMS, WhatsApp, email, and messaging platforms within minutes.
* Conduct first consultations by listening to the client’s situation, assessing urgency, and recommending the most suitable service package.
* Explain the services, pricing, onboarding steps, contracts, and expectations clearly.
* Guide clients through the agreement, payment, and onboarding process.
* Coordinate with the operations team after the client signs up to ensure a smooth case handoff.
* Follow up with clients at key milestones, including after 24 hours, weekly updates, and service completion.
* Maintain accurate records in our dashboard, including lead status, call notes, messages, contracts, and follow-up tasks.
* Collect client feedback and reviews after successful service completion.
* Work reliably during your assigned shift to ensure fast response coverage.

- What We’re Looking For:
* At least 2 years of phone-based sales, customer service, client consultation, call center, or account support experience.
* Clear spoken English and the ability to communicate confidently with US-based clients.
* Calm, mature, and professional phone manner.
* Strong empathy and emotional control when speaking with distressed clients.
* Ability to guide a conversation without sounding pushy or aggressive.
* Experience handling objections, pricing conversations, and follow-ups.
* Strong reliability. Late starts, missed shifts, and no-shows directly affect client response times.
* Ability to fully commit to this role as your primary work commitment.
* Fast and stable internet connection.
* Quiet workspace suitable for professional calls.
* Own computer, headset, and microphone.
* Comfortable using CRM, dashboard, messaging, and calling tools.

- Nice to Have:
* Experience in legal services, insurance, cybersecurity, financial services, healthcare support, emergency support, trust and safety, or crisis-related customer service.
* Previous experience working with US-based clients.
* Inbound sales, client advisory, retention, or customer success background.
* Experience with tools such as HubSpot, Notion, GoHighLevel, Slack, WhatsApp Business, Aircall, RingCentral, Zendesk, or similar platforms.
* Experience in sensitive client conversations where confidentiality, trust, and clear communication are important.

- Priority Shift Schedule:
* We are currently hiring for Shift A (8:00 PM – 4:00 AM). Candidates must be consistently available during the full assigned shift.

- Compensation & Growth:
* Base salary: $800/month
* Commission: 3%–10% on closed deals, depending on monthly performance and collected revenue.
* Additional performance incentives may include client review bonuses and other performance-based rewards.

* Top performers may be promoted to Senior Client Advisor / Team Lead, with a base salary increase and additional training responsibilities.

- Employee Benefits:
* Monthly base salary + tiered commission.
* $10 bonus per verified customer review.
* $300 retention bonus every 3 months of tenure.
* 13th month pay: 1× base salary, paid by December 20, soft-conditional on hitting average commission performance.
* 10 days paid annual leave per year.
* 3 days paid sick leave per year, no doctor’s note required.
* 2× pay if you work on Philippine regular public holidays.
* Full Sunday off, guaranteed weekly rest day.

- Hiring Process:
* Application review.
* Resume/CV and voice recording review.
* Written screening assessment.
* Live interview with scenario-based questions.
* Mock consultation role-play.
* Reference/profile check.
* Offer, NDA, agreement, and onboarding.

- How to Apply:
* Please submit your resume/CV and a 60-second English voice recording.

-In your recording, please include:
* A brief introduction of yourself.
* Why you believe you are a strong fit for this role.
* A short summary of your phone-based sales, customer service, call center, client consultation, or account support experience.
* Confirmation that you can fully commit to this role during Shift A and that this will not be treated as a second job.