Virtual Assistant Home Care

Summary: Under the general supervision of the Administrator(s), the consultant provides administrative support and customer service for a California based home care agency. The long-term position provides critical operational, scheduling, and communication. This role ensures continuity of care by monitoring caregiver activity, responding to urgent scheduling needs, documenting i ---------- , and supporting administrative functions. The liaison acts as the primary point of contact for caregivers and clients, which may include some after-hours, weekends, and holidays.

Essential Duties and Responsibilities:
• Answer telephone calls in a professional and timely manner from caregivers, clients, and new inquiries
• Speak with potential clients and help schedule care consultation
• On-Call responder requiring problem solving and conflict resolution of all after-hour calls from caregivers, clients and potential clients, while exercising competent decision-making skills (i.e. call-outs, no-shows, last-minute schedule changes)
• Schedule caregivers for client shifts to ensure all shifts are staffed and ensure that caregivers’ clock-in and clock-out times are accurate for each shift
• Communicate with tea ---------- mbers to escalate and quickly resolve issues
• Document non-emergency concerns and escalate urgent matters per agency protocol
• Recruit caregivers (post jobs, screen applicants, schedule interviews, onboarding)
• Data entry to update software databases
• Maintain and verify accurate records
• Calls need to be answered live, or when that is not possible, messages must be returned promptly within 15 minutes
• Perform additional tasks assigned by management to support agency operations

Requirements:
• Excellent English and confident phone communication
• Experience in customer service, call center, scheduling, or recruiting
• Experience with home care or healthcare scheduling
• Experience with WellSky, ClearCare, AxisCare, or similar software
• Ability to be professional, stay calm and solve problems under pressure
• Comfortable speaking with new clients and guiding conversations
• Highly organized with strong attention to detail
• Proficient at handling multiple tasks in fast paced environment
• Efficient time management and ability to work independently when necessary
• Reliable equipment (internet, computer, phone line) and quiet work environment

** If you are interested in applying for this job, please add "VA-CKLA" in the subject line for consideration.