AI Platform & Product Operations Lead

Title: AI Platform & Product Operations Lead
Schedule: 9 am- 5 pm EET (GREECE time zone)
Hours: 40-45 Hours
Rate of Pay: $1,920 - $2,400 a month ($12-15/hr)

This role will begin by auditing and strengthening the business’s internal technical ecosystem, with a focus on creating a robust customer funnel tracking system from awareness to sales. Once that foundation is in place, the role will expand into building a client-facing platform that allows our clients to track their own business inputs and outputs, supported by dashboards, AI tools, trainings, and strategic resources

Self Made is a premier global business consultancy and transformation platform dedicated to building a new generation of successful female entrepreneurs. We provide established female founders and service-based business owners with a strategic roadmap combined with modern marketing strategy, tool integration, and community resources to create true leverage, profitability, and operational freedom. Our comprehensive approach explicitly addresses both technical growth requirements and the deeper professional confidence challenges that arise during business scaling. Guided by an absolute commitment to excellence in execution, we exist to help brilliant women combine their lifelong expertise with contemporary rules of visibility to achieve wealth and impact on their own terms

Accountability: Phase 1
*Technical ecosystem audit
- Review the full business tech stack across CRM, email, payments, forms, automations, analytics, content platforms, and Airtable
- Map how leads currently move from awareness to enquiry to sale
- Identify data gaps, broken handoffs, duplicate tools, and manual workarounds
- Assess which systems are reliable enough to keep and which need replacing or restructuring
- Document the current-state architecture in a way that is clear and usable

*Funnel tracking and measurement
- Build a robust way to track the customer journey from awareness through to conversion
- Define the key funnel stages and what each one means in your business
- Establish the core metrics to measure at each stage
- Create logic for tracking lead source, conversion points, sales activity, and customer movement
- Make sure the data can be viewed consistently and updated accurately

*Systems integration and data structure
- Connect the key systems needed to support clean funnel visibility
- Improve how Airtable is used as a source of truth where relevant
- Consolidate fragmented data from Stripe, School, and Kit into a single Airtable relational database, establishing a unified
Source of Truth with zero duplicate records within the first 30 days.
- Ensure data flows correctly between tools and is structured for long-term use
- Reduce fragmentation across platforms
- Create a setup that can later support a client-facing dashboard

*Operational visibility and reporting
- Build internal reporting views that allow you to clearly see business performance
- Create dashboards or views for sales pipeline, leads, content performance, and conversion trends
- Make reporting practical and decision-focused, not just data-heavy
- Ensure reporting supports fast insight into what is and is not working

*Documentation and implementation standards
- Document the systems, workflows, tracking logic, and definitions
- Create SOPs for ongoing maintenance and team use
- Establish standards for naming, permissions, and data hygiene
- Build the setup so it can be maintained and expanded over time

Phase 2:
*Client platform design
- Translate the internal system into a client-facing experience
- Design how clients will track both input and output in their business
- Structure a performance dashboard so it is simple, strategic, and useful
- Ensure the platform helps clients understand performance and take action

*Client business tracking framework
- Build a model clients can use to track their own awareness, leads, sales activity, and growth
- Define which inputs they should monitor, such as content, outreach, offers, and sales actions
- Define which outputs they should monitor, such as leads, inbound requests, calls booked, deals closed, and revenue
- Make sure the framework is easy to use and relevant for coaching clients

*AI and strategic tools integration
- Integrate useful AI-supported tools into the client experience
- Build access to competitor research workflows
- Include transcription and summary features for content and learning
- Create access to custom GPTs or guided AI tools for idea development and execution support
- Ensure AI tools are practical, safe, and well-structured for client use

*Training and guided implementation
- Link the dashboard experience to trainings, resources, and strategic guidance
- Build a systemised checklist approach to business building inside the platform
- Make sure clients know what to do next based on their current business data
- Connect education to execution so the platform drives action, not just insight

*Events and client engagement
- Build a calendar view for upcoming events, trainings, and key touchpoints
- Make the platform feel like an active business-growth environment rather than a static portal
- Support client engagement through visibility, reminders, and structured planning

*Scale, quality, and long-term platform ownership
- Ensure the platform is built for long-term use, not quick fixes
- Create a permissions structure that protects client data appropriately
- Maintain data quality, usability, and reliability as the platform grows
- Identify future improvements and help shape the long-term product roadmap
- Design and execute a production-ready client interface through reliable API/Zapier schemas engineered to support 100–500 active concurrent users without system lag or handoff breakage.

Tasks:
*Review and optimise our systems daily to ensure the customer journey from awareness to sale is clear, effective, and scalable.
*Track and report on key business metrics, turning data into clear insights and actionable recommendations.
*Build and maintain the operational infrastructure of the business, including Airtable, automations, integrations, and SOPs.
*Approach problems with clear structure and strategic thinking, turning ideas and gaps into practical solutions
*Communicate progress through daily updates, keeping the founder informed on wins, issues, priorities, and next actions.

Expectations:
*3+ years in operations, systems, product operations, business intelligence, or digital product implementation
*Hands-on experience with Airtable and connected tools
*Experience setting up or improving reporting dashboards and data flows
*Experience building or managing automations and integrations
*Experience documenting processes and creating scalable workflows
*Experience giving clear updates, recommendations, and next steps to a founder or senior decision-maker
*Experience building robust, scalable digital platforms for long-term use, with a clear understanding of clean system architecture, reliability, and user experience at scale. Must be able to create proper production-ready systems rather than quick, patchwork, or vibe-coded solutions, with the ability to support at least 100 active users.
*Must be highly detail-oriented and take pride in excellence of execution, with a consistent ability to deliver clean, accurate, high-quality work to a very high standard. Secret Code = DHOPS0626
*Must be highly self-motivated, take initiative, and work with a high level of independence and should be able to understand the wider vision, think proactively, and bring ideas, improvements, and solutions to the table.


Salary:
Position & Length: Contractor (Remote) 1-Year (12 months)
Rate of Pay: $12-$15 USD
Scheduled Hours Minimum: 40 hours (Must Track Hours)
Scheduled Hours Maximum: 45 hours (Anything above needs approval)
Agreed Schedule: Monday–Friday, 9 AM–5 PM ETT GREECE
Pay Schedule: Monthly via Wise or preferred method
With the submission of hours worked
13th Month Pay Bonus? Yes, performance based metrics TDB at 90 Day evaluation


*Application Criteria:
Subject Line Please add: AIOP
Please have an ID score of 70+
Please provide the secret code in the message
Application Deadline: June 26th, 2026