VA Lead Response Specialist (Calls, Booking & Social Media Support)

About the Role
We are looking for a highly responsive, proactive, and confident Virtual Assistant Outbound Caller to handle incoming leads, outbound calls, appointment booking, and social media messaging for our business.
This role is fast-paced and requires someone who can respond to leads immediately, communicate professionally, and help convert inquiries into booked appointments and memberships/packages.
If you are comfortable talking to customers, following scripts, handling objections, and multitasking between calls and messages — this role may be a great fit for you.

Responsibilities:
Lead Management & Outbound Calling
- Call new leads immediately after they come in
- Follow up with existing leads through calls, text messages, and emails
- Book appointments efficiently and accurately
- Handle lead nurturing and reactivation campaigns
- Maintain organized lead notes and statuses in the CRM/system
Inbound Calls
- Answer inbound lead calls during shift hours
- Provide accurate information about services/promotions
- Assist customers professionally and confidently
- Schedule appointments and answer basic inquiries
Social Media & Messaging
- Respond to incoming Facebook/Instagram/social media inquiries promptly
- Send outgoing follow-up messages to leads
- Ensure all inquiries receive responses in a timely manner
- Maintain professional and friendly communication
Administrative Support
- Update lead tracking sheets and CRM
- Follow scripts, workflows, and booking procedures
- Escalate concerns or sensitive situations when needed
- Maintain response time expectations and daily productivity

Qualifications
Must have clear and professional English communication skills, neutral accent required.
Comfortable making outbound calls daily
Strong customer service and sales confidence
Fast learner and highly responsive
Able to multitask between calls, chats, and CRM updates
Reliable internet connection and quiet work environment
Previous VA, customer service, call center, or appointment setting experience preferred

Ideal Candidate
We are looking for someone who:
Replies quickly and does not let leads sit unanswered
Is organized and detail-oriented
Can handle pressure and multitask
Is confident speaking with customers
Understands urgency and leads conversion
Can work independently with minimal supervision

Performance Expectations
Leads must be handled immediately during shift hours
High responsiveness to inbound and outbound communication
Professional customer interactions at all times
Consistent follow-up and appointment booking activity

To be considered for this position, please submit the following:
1. Updated Resume
2. Internet Speed Test Screenshot
3. Voice Recording (approximately 1 minute)
For the voice recording, please answer the following without reading from a script:
1. Tell us your name and where you are located.
2. Tell us about your most recent work experience.
3. What do you enjoy doing outside of work?
4. Why are you interested in this position?
Please speak naturally as if you were introducing yourself during a phone interview.
We are looking for applicants who communicate clearly, professionally, and confidently over the phone.