Customer Support & Operations Virtual Assistant (Long-Term Growth Opportunity)

About ----------

WatchToCare is a growing Dutch company that helps seniors live independently and safely through GPS watches and SOS alarm devices.

Our customers are mainly family members who want peace of mind knowing their loved ones can quickly get help when needed.

We currently serve customers in the Netherlands and Belgium and are preparing for expansion into Germany.

We are building a modern business using AI, automation and documented processes. We are looking for a reliable team member who wants to grow with us for the long term.

This is not a temporary freelance position. We are looking for someone who wants stability, responsibility and a lasting working relationship.

Job Description

We are seeking a Customer Support & Operations Virtual Assistant who will become an important part of our company.

Your primary responsibility will be customer support via email, helping customers with product questions, troubleshooting and order-related inquiries.

You will use AI tools, company procedures and training materials to assist customers and improve our support systems.

As you gain experience, you will have opportunities to take on additional responsibilities such as social media support, website updates, documentation and operational improvements.

Dutch and German language skills are NOT required. AI tools and company templates will help you prepare customer responses in Dutch and, in the future, German.

Soft Skills
Strong attention to detail
Fast learner
Reliable and dependable
Patient and professional communicator
Able to work independently
Positive attitude
Problem-solving mindset
Basic Skills
Microsoft Word
Microsoft Excel
Google Docs
Google Sheets

Email management
Internet research
Required Skills & Experience
Customer support experience
Excellent written English
Experience handling email communication
Comfortable using AI tools such as ChatGPT
Strong organizational skills
Nice To Have
Shopify experience
E-commerce experience
WordPress experience
Social media experience
Experience working with European customers

Training will be provided where needed.

Responsibilities
Daily
Answer customer emails
Follow support procedures
Use AI tools to prepare responses
Track customer cases
Escalate complex issues when necessary
Maintain a high level of customer satisfaction
Weekly
Update FAQ documentation
Improve support templates
Help document procedures
Identify recurring customer issues
Suggest process improvements
Future Responsibilities
Social media posting
WordPress updates
Product page maintenance
Blog publishing
Administrative support
Assisting with German market expansion
Schedule
20 hours per week to start
Flexible schedule
Some overlap with European business hours preferred
Potential to grow to 40 hours per week
Salary

Please indicate your expected hourly rate.

Benefits
Long-term stable position
Flexible work environment
Growth opportunities
Performance-based bonuses
Training and development
Opportunity to work with AI and automation tools
Potential salary increases based on performance
Training Provided

We will provide training on:

Our products
Customer support procedures
AI-assisted customer service
Internal systems
E-commerce operations

No prior product knowledge is required.

Career Growth

The right candidate may eventually become responsible for:

Managing customer support
Improving business processes
Training future team members
Assisting with European expansion
Coordinating projects
Taking on operational management responsibilities

We strongly prefer candidates looking for a long-term position.

We are not looking for someone managing many clients simultaneously. We prefer a dedicated team member who wants to grow with our company for years.

How To Apply

To show that you carefully read this job post:

Start your application with:

SAFETY FIRST

Include the word:

COMPASS

somewhere in your application.

Tell us:
Your customer support experience
Your experience using AI tools
Your expected hourly rate
Where you see yourself in 3 years
Why you are interested in a long-term position

Applications that do not follow these instructions will not be considered.