Property Management & Lettings Virtual Assistant (UK Property Company)

Property & Lettings Virtual Assistant (UK Property Company)

Full-Time | Remote | Philippines-Based

We are a growing UK property company looking for a highly organised and proactive Virtual Assistant to support our lettings and property management operations.

This role is ideal for someone with excellent written and spoken English, strong administrative skills, and a professional, customer-focused approach. Experience supporting UK property, real estate, lettings, or property management businesses is highly desirable.

About Us

We manage residential property in England and are focused on delivering a professional experience for both tenants and landlords. We are looking for a long-term tea ---------- mber who can become an integral part of our operations.

Key Responsibilities

Lettings Support

* Managing and updating SpareRoom adverts
* Refreshing listings to maintain visibility and enquiry levels
* Responding to incoming enquiries promptly and professionally
* Pre-qualifying prospective tenants against our criteria
* Maintaining and progressing approved applicant lists
* Coordinating property viewings
* Managing applicant communications throughout the enquiry process
* Supporting the tenant-find process with administration and record keeping

Property Management Support

* Monitoring and managing tenant communications within COHO
* Responding to tenant enquiries and applying first-line troubleshooting where appropriate
* Escalating maintenance issues when required
* Logging, updating, and maintaining accurate records within COHO
* Managing compliance-related records and documentation
* Maintaining utility account information and records
* Inbox and email management
* General administrative support across the property portfolio

Requirements

Essential

* Excellent spoken and written English
* Strong understanding of UK English communication standards
* Highly organised with exceptional attention to detail
* Ability to work independently and manage multiple tasks
* Strong customer service and communication skills
* Reliable internet connection and home office setup
* Proficiency with Google Workspace and Microsoft Office

Preferred

* Previous experience supporting a UK property, lettings, estate agency, or property management business
* Familiarity with SpareRoom
* Experience using property management software such as COHO, Arthur, Re-Leased, Fixflo, Goodlord, or similar platforms
* Experience handling tenant enquiries and maintenance coordination
* Experience managing shared inboxes and administrative workflows

What Success Looks Like

* Enquiries are responded to quickly and professionally
* Tenant applications are efficiently screened and progressed
* Property management records remain accurate and up to date
* Tenant issues are handled promptly and escalated appropriately
* Administrative processes run smoothly with minimal supervision

Working Hours

Preference for overlap with UK business hours.

Please specify:

* Your preferred working hours
* Current availability
* Whether you have previously worked with UK property companies

To Apply

Please include:

1. A copy of your CV
2. A short introduction about your experience
3. Details of any property, real estate, lettings, or property management experience
4. Examples of software platforms you have used
5. The phrase “Revive Property VA” at the top of your application so we know you have read the full job description

We are looking for a reliable long-term tea ---------- mber and look forward to hearing from you.