Sales Assistant

We are looking for a highly organized, well-spoken, and detail-oriented Sales Assistant to support our sales team.

This is a remote overseas position. Our store is generally open 9:00 AM to 6:00 PM Central Time, Monday through Saturday, and this role is for 40 hours per week within that coverage window. The schedule may include weekdays, Saturdays, and occasional Sundays depending on business needs.

This role is mainly focused on answering incoming sales calls, documenting customer inquiries, creating and organizing deals in our CRM, assigning leads to the correct sales representatives, and making sure every potential customer receives a timely response.

This is not a direct sales closing role. Your main responsibility is to keep the sales process organized and make sure no customer, lead, or follow-up is left behind.

The ideal candidate has excellent spoken English, strong written communication skills, experience with CRM systems, and the ability to stay organized while managing multiple conversations, tasks, and follow-ups at the same time.
Experience with AI tools is a strong bonus.

What You’ll Be Responsible For:

Calls, Customer Communication & Lead Intake"
- Answer incoming sales calls during working hours
- Speak clearly and professionally with U.S.-based customers
- Take detailed notes from customer calls and inquiries
- Answer simple customer questions when possible
- Route non-sales calls or inquiries to the correct department
- Escalate detailed product, sales, or technical questions to the appropriate tea ---------- mber

CRM & Sales Pipeline Management:
- Create new deals and leads in the CRM
- Assign leads to the correct sales representatives
- Add accurate notes, customer details, and follow-up information
- Monitor open deals to make sure customers are receiving timely replies
- Follow up internally when leads or customers are waiting too long
- Keep the CRM clean, organized, and up to date
- Update deal statuses, contact records, and customer information as needed

Sales Support & Administrative Tasks:
- Help prepare and send customer quotes
- Assist with rebate submissions when needed
- Support follow-up emails to potential customers
- Help organize sales-related documents and customer information
- Assist with basic Shopify order-related tasks when needed
- Support other administrative tasks related to the sales department

Social Media Customer Engagement:
- Monitor comments and direct messages on social media platforms
- Respond to comments and inquiries using approved messaging
- Identify potential sales leads from social media conversations
- Connect social media leads with the appropriate sales representative
- Escalate sensitive, technical, or detailed questions to the right tea ---------- mber

Requirements — Must Have:
- Excellent spoken English
- Strong written English communication skills
- Comfortable answering phone calls from U.S.-based customers
- Professional, friendly, and patient communication style
- Highly organized with strong attention to detail
- Able to take clear notes and document conversations accurately
- Comfortable using CRM systems or able to learn them quickly
- Able to manage multiple leads, tasks, and follow-ups at the same time
- Proactive about follow-up and making sure nothing is missed
- Comfortable working independently during assigned hours
- Reliable availability during U.S. Central Time business hours
- Tech-savvy and able to learn new software quickly
- Comfortable communicating with internal tea ---------- mbers through tools like Slack or email

Nice to Have:
- Previous experience as a Sales Assistant, Sales Coordinator, CRM Coordinator, or Virtual Assistant supporting a sales team
- Experience with Freshsales or similar CRM systems
- Experience working with U.S.-based customers
- Experience in e-commerce, retail, customer service, or product-based businesses
- Experience using Shopify
- Experience creating quotes or assisting with customer rebate/documentation processes
- Experience responding to social media comments and direct messages
- Familiarity with AI tools such as ChatGPT, Claude, or similar platforms
- Interest in electric bikes, outdoor products, mobility, or lifestyle products

Tools You May Work With:
- Freshsales or similar CRM system
- Shopify
- Gmail
- Google Docs
- Google Sheets
- Google Drive
- Slack
- Asana
- Facebook
- Instagram
- YouTube
- AI tools such as ChatGPT or Claude
- Other sales and administrative tools as needed

Who This Role Is Best For:
This role is a good fit for someone who enjoys organization, communication, and follow-up.

You should be comfortable being the first point of contact for customers, documenting information clearly, and making sure each lead is handled by the right person. You do not need to be a high-pressure salesperson, but you do need to be confident, clear, proactive, and consistent.

Success in this role means the sales team is more organized, customers receive faster replies, and every lead is properly tracked from the first inquiry to the next step.

Hiring Process
- Our hiring process may include:
- Initial application questionnaire
- Voice or video introduction
- Live video interview
- Short practical exercise
- Reference or experience review

Compensation
- Hourly rate based on experience and skill level, paid in USD.

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