Virtual Sponsorship Coordinator (Client Account Management/Heavy Customer Service/Project Management)

Join Our Team: Marketing Sponsorship Coordinators (This is our official, internal title. Read below for role details)

Position Type: Independent Contractor

Location: Remote, Must be located in the Philippines

Rate: $7USD / hour

Estimated weekly hours: 5 – 15. If you are looking for full-time hours, this role is not for you.

A successful candidate will have 2–4 years of experience in customer-facing operations, account coordination, or verification-driven roles, with the ability to apply standards, manage review workflows, and communicate clearly and professionally with external partners. We want to engage contractors who are looking for part-time work and who want a long-term working relationship.

The very best applicants will continue to work with us, be offered more work, and be able to contribute with us LONG TERM.

What will you do?

1. Monitored and responded to all customer form submissions, within 1 business day, 5 to 30 per month. Responses delivered (can be scheduled) within Eastern US Time Zone business hours. From those that arrive via email from our website as well as questions that arrive via LinkedIn messenger. Ensured all new customer inquiries submitted to IRH were reviewed according to IRH’s Standard Operating Procedure and work instructions for communicating with sponsors. Categorized, and tracked all incoming questions and requests in the provided Google Sheets Tracker. Ensured that any customer inquiry requiring internal input, technical support, or decision-making is passed along the same business day

2. Reminded and assisted sponsors, up to 30 per month, with their sponsorship progress. As part of ongoing communication, manually sent brief reminder emails to sponsors as directed (e.g., to collect missing info, confirm profile status, or share next steps). Scheduled meetings to solve for customer inquiries via phone call, within 72 hours, if necessary, during a time that fits within their business hours. While most communication will happen via email, certain situations may require a phone call to resolve confusion or clarify details. Logged any responses or follow-up needed in the Google Sheets Tracker.

3. Verified sponsor profile submissions within 2 business days, up to 15 per week. When a sponsor submits a Company Details Page form it goes into a “pending” verification process in Airtable that you will then manually verify within 2 business days. A notification will be sent to you via email that a new form has been submitted, this step ensures that all sponsor-submitted profiles are reviewed by you according to the checklist for accuracy, completeness, and quality before being shown as “verified”.

4. Reviewed and processed sponsor submissions within 2 business days, up to 15 per week. When a sponsor submits a Company Details Page form by editing their profiles in the app or a new company is submitted through the public intake form, each record enters a “pending” status in Airtable for manual review. You will verify these submissions within 2 business days, following the accuracy, completeness, and quality checklist before marking them as “verified” or “approved.”

Sound interesting? Great!

Here are our next steps:

1. Send me a message here in OLJP
2. I will send you the link to apply
3. Apply
4. Once you have completed your application and submitted your resume, you will receive a pre-screen survey to complete. If you apply for more than one seat, you will need to complete the pre-screen survey for each application – the questions may differ for each job.
5. I will send you our follow-up questions and video request.
6. After we have received everything, we will review your information quickly. Our hiring managers are actively reviewing applications and scheduling interviews, so I'd like you to apply quickly.
7. Following an interview, you may be offered one to three paid assignments before being considered for a contract.