Customer Service Representative for Biohacking/Peptide Company <email class=

Are you a customer service-driven professional interested in joining a fast-growing company in a booming industry?

Evolve Peptides, an online Research Peptides e-commerce website, is searching for a Customer Service Specialist.

We recognize the value that our Customer Service team brings to the company, and this full-time Customer Service Specialist position directly impacts the satisfaction of our customers. Some of the responsibilities of the Customer Service Specialist role include reviewing orders and ensuring accuracy, responding to customer queries in a timely and accurate way via SMS, live chat, and email (no voice calls), resolving issues via appropriate channels, and maintaining knowledge of our products.

Above all, the ideal candidate should be a great brand ambassador who is willing to go the extra mile to ensure customer satisfaction.

About You

- You have excellent customer service skills, with previous experience
- You have the ability to prioritize tasks, with excellent time management skills
- You must have excellent spoken and written English
- You must be highly organized and have a good memory (this is essential)
- You have great computer skills (primarily WooCommerce, MS Office, and Gorgias/Zendesk)
- High-speed, stable internet is essential
- You can work in US time zones (9-5 Eastern time)
- You have experience in a small company (<30 class="ojfilter" certainty="1" h="3e536288a2ec9cf85ed9de1d77fe661c"> email/live chat/SMS tickets and address as many new tickets as possible.
- Handle fast-paced short live chats/texts.
- Communicate with colleagues, freight companies, and suppliers about emerging issues or problems.
- Ensuring total customer satisfaction and ticket resolution.

Benefits

When you join Evolve Peptides, not only do you get to work with some great folks, but you’ll enjoy comprehensive benefits too.
- Starting salary of $7/hr
- A caring small business culture with a professional fully remote work environment.
- Unlimited Responsible PTO
- 13th month salary.
- Opportunity to grow in a fast-growing company with the possibility of taking on more responsibility

How to Apply

In an email to the address listed at the very bottom of this job post, include the following:

- Send your resume.
- Send an introduction letter free of spelling and grammar errors.
- Send a photo of your workstation and an internet speed test.
- Send a brief voice message on your previous experience, your goals, and why you want this role. Use ---------- .
- Fill out this short form: ----------
- Lastly, make sure the email subject is exactly "CSR Application - Your Name". Replace with your name of course.

Applications that do not complete these steps will not be reviewed.

We are a relatively small, newly formed e-commerce company growing fast; as a result, we have a fast-paced, professional, yet casual relationship with our coworkers.

Thanks for your interest and good luck! We look forward to hearing from you.

----------