Onboarding Coordinator

WE ARE HIRING!

Help businesses get started successfully and create an exceptional client experience from day one.

We are seeking a proactive, highly organized, and customer-focused Onboarding Coordinator to support new B2B clients as they begin their journey with our company. In this role, you will act as a trusted advisor and primary point of contact throughout the onboarding process, ensuring clients are set up for success and receive a seamless transition into our services.

You'll collaborate closely with clients and internal teams, coordinate onboarding activities, track progress, and provide ongoing guidance to help customers confidently adopt our solutions. This is an excellent opportunity for someone who enjoys building relationships, managing multiple projects, and delivering outstanding customer experiences.

Required Qualifications (MUST-HAVE)
- Excellent English communication skills (verbal, written, and reading) – MUST
- Previous experience onboarding B2B clients – MUST
- Previous experience in Customer Success, Customer Onboarding, Account Management, Client Services, or a similar client-facing role – MUST
- Experience guiding customers through onboarding, implementation, adoption, or service launch processes
- Strong interpersonal and relationship-building skills
- Exceptional organizational skills with strong attention to detail
- Ability to manage multiple priorities while maintaining a high level of customer service
- Strong problem-solving and project coordination abilities
- Ability to work independently while collaborating effectively with cross-functional teams

Key Responsibilities:
- Serve as the primary point of contact for new clients throughout the onboarding process
- Guide customers through onboarding milestones and ensure a smooth, successful transition
- Schedule and coordinate onboarding meetings, training sessions, and follow-up calls
- Maintain regular communication with customers, providing updates and answering questions
- Gather, organize, and verify customer information required for onboarding and account setup
- Collaborate with internal teams to ensure onboarding activities are completed accurately and on schedule
- Monitor onboarding progress and proactively follow up on outstanding tasks and requirements
- Maintain accurate records of customer interactions, onboarding activities, and account details within company systems
- Identify potential onboarding challenges and escalate concerns when necessary
- Deliver a positive onboarding experience that leaves customers feeling supported and confident
- Contribute to process improvements and help maintain onboarding documentation and best practices
- Support customer retention efforts by helping clients achieve a successful launch and early adoption of services

Why Join Us?
- Fully remote, long-term opportunity
- Work directly with international teams and clients
- Full-time position with stable hours
- Structured processes and clear expectations
- Opportunity to make a meaningful impact on the customer experience and client success journey

If you're passionate about helping clients succeed, enjoy building strong professional relationships, and thrive in a customer-focused environment, we'd love to hear from you.

To Apply, please provide a working link to your CV.