Full-Time Customer Support & Admin Coordinator

CRITICAL REQUIREMENT: OBSESSION WITH DETAIL & TONE

This role deals with high-dollar contracts, precise booking dates, and critical event logistics. If you are someone who skims over details or makes frequent typos, please do not apply. We are looking for an administrative professional who catches the small things every single time.

Job Title: Full-Time Customer Support & Administrative Coordinator (Voice & Video Meetings)
Type: Full-Time (40 hours per week)
Hours: US Pacific Business Hours (Graveyard shift in the Philippines)
Salary: $5.00 - $7.00 per hour (Paid weekly or monthly)
Reports to: Hospitality Director

Overview
-We at Deloro Valley are a premier event and retreat venue in California's Sierra Foothills handling high-dollar contracts and bookings (including weddings and corporate retreats). We are hiring a collaborative, highly articulate, and fiercely detail-oriented -Full-Time Virtual Assistant to manage our initial customer support, lead intake, and administrative workflows.
-This role involves regular internal team video meetings and direct, voice-based interactions with prospective clients. You will represent our high-end venue with exceptional warmth, precision, and responsiveness.

What You Will Do
-Inbound Lead Management: Respond to inbound event inquiries (brides, planners, corporate clients) via email and platfor ---------- ssaging, gathering precise details (dates, guest counts, budget) and prequalifying leads in TripleSeat CRM.
-Flawless Data Entry: Enter and update client data, booking dates, and financial fields. A single misplaced digit can disrupt an entire event schedule, so accuracy is paramount. Customer contracts are long and detailed.
-Customer & Team Communication: Participate in regular online video meetings with internal staff. Handle inbound/outbound phone calls or Zoom chats with prospective customers to answer baseline FAQs and capture essential booking details.
-General Admin Support: Complete data entry, document formatting, and scheduling support as assigned by the Hospitality Director.

Requirements
-2+ years of experience in customer support, administrative assistance, front-desk hospitality, or client operations.
-Impeccable Spoken & Written English: Ability to speak clearly, confidently, and write with a polished, professional tone suitable for high-dollar clientele.
-Attention to Detail: You double-check your work naturally. You notice formatting errors, date mismatches, and grammatical mistakes before hitting send.
-Technical Infrastructure: A reliable high-speed internet connection (with a backup plan), a high-quality microphone/headset, and a strictly quiet, distraction-free home office workspace.
-Meeting Comfort: Fully comfortable participating in daily internal/external video meetings (Zoom, Google Meet) with your camera on.
-CRM Experience: Experience with CRM tools (TripleSeat experience is a massive plus).

How to Apply
-Please submit your application with a brief note detailing your experience including with voice support, phone calls, or team video environments.

Mandatory Instructions (Applications failing to include these will be automatically disqualified):
-Make the very first word of your application message "SIERRA" so we know you read this full posting and possess the attention to detail required for this role.
-You must include a link to a short (1-2 minute) Loom or Vocaroo or similar audio/video introduction sharing a bit about your professional background so we can hear your communication style.