Patient Engagement Specialist (Content & Marketing Communications Coordinator)

About Us
San Antonio Counseling and Behavioral Center is a growing mental health practice dedicated to providing compassionate and accessible care to children, teens, adults, and families. We value teamwork, creativity, professionalism, and meaningful community connections while helping improve access to quality mental health services.

Position Overview
We are seeking a creative, organized, and dependable Content & Marketing Communications Coordinator to support patient engagement, referral partner communication, and marketing initiatives across multiple platforms. This remote role is ideal for someone who enjoys content creation, communication, relationship-building, and working independently in a fast-paced healthcare environment.

Key Responsibilities
· Create and manage monthly content calendars for blogs, newsletters, email campaigns, physician outreach, and referral-source communications
· Write monthly mental health blogs and repurpose content into social media posts, newsletters, patient handouts, and marketing emails
· Coordinate and send monthly patient and PCP newsletters through CRM systems
· Design and distribute physician fax flyers twice monthly based on seasonal and mental health themes
· Review and approve social media content to ensure brand consistency and relevance
· Maintain and organize referral partner databases and communication workflows within GoHighLevel
· Monitor websites monthly to ensure provider information, services, and content remain accurate and updated
· Communicate weekly with the webmaster regarding provider additions, updates, and removals
· Coordinate referral partner follow-ups, thank-you notes, and relationship touchpoints
· Support patient engagement initiatives through appointment reminder campaigns, educational outreach, and re-engagement communication for canceled or missed appointments
· Add new intake patients into drip campaigns to help improve appointment attendance and show rates
· Send pre-appointment information including telehealth instructions, paperwork reminders, cancellation policies, and preparation guidance
· Ensure all communication efforts remain HIPAA compliant and aligned with company policies and brand standards
· Assist with additional marketing, outreach, and administrative tasks as needed

Qualifications
· Strong writing, communication, and organizational skills
· Creative and able to develop engaging marketing materials independently
· Comfortable multitasking, managing deadlines, and working remotely
· Knowledge of mental health services preferred
· Experience with CRM systems, marketing platforms, or healthcare settings preferred
· Bilingual in Spanish preferred but not required
· Reliable internet connection and ability to work remotely

What We Offer
· Flexible remote work environment
· Supportive and collaborative team culture
· Opportunity to make a meaningful impact in mental health care and community outreach

If you are passionate about communication, creativity, and helping others, we would love to hear from you.