Operations Virtual Assistant / Dispatcher for US Client

About Us

We are a fast-growing mobile auto repair platform that connects drivers and commercial fleets with independent mobile mechanics who perform diagnostics and repairs directly at the customer’s location.

We are looking for a highly organized and proactive Operations Virtual Assistant to help manage daily operations and communication as the company continues to grow.

This is NOT a basic data-entry VA role. We are looking for someone who can think independently, communicate professionally, solve problems, and help keep operations running smoothly.

Responsibilities
Communicate with customers via phone, SMS, and email
Coordinate with technicians regarding appointments, ETAs, updates, and job issues
Manage schedules, dispatch communication, and operational follow-ups
Handle customer concerns and disputes professionally
Communicate internally through Slack with support teams and management
Use Jobber CRM to manage jobs, notes, invoices, and updates
Work with VoIP systems and SMS applications
Escalate operational issues when necessary
Assist with maintaining positive customer experience and technician accountability
Follow operational procedures while also taking initiative when needed

Requirements
Excellent English communication skills (written and verbal)
Strong customer service and conflict-resolution skills
Experience using Slack and CRM systems (Jobber experience is a plus)
Comfortable using VoIP phone systems and SMS communication tools
Highly organized and detail-oriented
Ability to multitask in a fast-paced environment
Strong problem-solving and decision-making ability
Team-player mentality
Ability to take initiative without constant supervision
Reliable internet connection and work environment

Preferred Experience
Dispatching or service coordination experience
Experience working with home services, automotive, field services, or mobile service businesses
Familiarity with handling technicians/contractors remotely
Experience managing customer complaints professionally

Important Notes
Most customer interactions are positive; complaints are relatively low, but professionalism is extremely important.
We value communication, reliability, initiative, and operational thinking.
This role may grow into a long-term operations management position for the right candidate.

To Apply

Please include:
A short introduction about yourself, include the word "i can do it" in your introduction
Your experience with operations/customer support
Platforms/tools you have used (Slack, Jobber, VoIP apps, CRMs, etc.)
Your availability and timezone (2 shifts; 7am - 3pm, 3pm - 11:45 pm CST - Monday to Sunday)
Why you think you’d be a good fit for this role

We are looking for someone who genuinely enjoys helping operations run smoothly and can grow with the company long term.