Virtual Member Associate

About the Position
The Virtual Member Associate (VMA) is a key position at Scenthound, focused on customer outreach and administrative excellence. The VMA is one of the critical initial touch points, that sets the tone of the customer’s overall experience. Every customer interaction needs to be treated with the utmost care. This position requires:
• Sales experience and confidence
• Customer service experience
• Computer/ Technology proficiency specifically in navigating CRMs and VoIP
• Reliable Internet Access
• High English proficiency
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Who We Are Looking For

A successful VMA is energetic, reliable, and process oriented! We are looking for motivated tea ---------- mbers who want to help provide superior customer service to dog parents.
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Tasks
• Call prospective membership leads by utilizing our CRM system and VoIP (~50 leads in 1 hour)
• Answer phone calls, schedule customer appointments, manage customer profiles and records including data entry into a customer profile and obtaining rabies vaccination records
• After a customer visit, conduct customer satisfaction calls and check-ins
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Skills and Abilities
• Confidence in selling services and products
• Ability to connect with customers, over the phone, and provide outstanding customer service
• Ability to learn our products and services to educate the dog parents; speak to our values and culture as a basis for our services
• Effective communication with tea ---------- mbers and dog parents (on the phone)
• Attention to detail
• Time-management; Scheduling appointments efficiently
• Accountability