Dispatch

Office Administrator / Customer Service Representative – Roofing Company
Employment Type: Full-Time
About Us:
We are a growing roofing company dedicated to providing exceptional service and quality workmanship to homeowners and commercial clients throughout the Bay Area.
Position Overview:
We are seeking an organized, professional, and customer-focused Office Administrator to manage incoming calls, schedule appointments, maintain company calendars, and support daily office operations.
Responsibilities:
Answer incoming phone calls and respond to customer inquiries.
Schedule roofing inspections, estimates, and project appointments.
Manage company calendars and coordinate appointments with sales representatives and crews.
Create and maintain customer files and job worksheets.
Follow up with customers regarding appointments, proposals, and project updates.
Communicate effectively with field staff and management.
Enter and update customer information in company software.
Assist with general administrative and office tasks.
Qualifications:
Excellent phone and customer service skills.
Strong organizational and multitasking abilities.
Proficient with computers, email, and scheduling software.
Ability to work independently and maintain attention to detail.
Previous office administration, dispatching, or customer service experience preferred.
Roofing, construction, or home services industry experience is a plus.