Veteran Billing Specialist

Position Summary

The Veteran Billing Specialist is responsible for managing the billing and payment process for veterans receiving services through Vital Veterans Consultants (VVC). This role serves as the primary point of contact for invoice-related inquiries, payment plans, collections, payment processing, and account maintenance. The Veteran Billing Specialist ensures accurate invoicing, timely follow-up, and a positive client experience while maintaining professionalism, empathy, and attention to detail.


Key Responsibilities

Billing & Invoicing

?Create, review, and send invoices accurately and promptly.
?Monitor outstanding invoices and payment statuses.
?Ensure all billing information is accurate and up to date.
?Process payments and verify successful transactions.
?Manage installment plans and recurring payment arrangements.

Veteran Communication

?Contact veterans regarding invoices, payment plans, and account-related concerns.
?Answer billing inquiries via phone, text, and email.
?Provide clear explanations of billing policies, payment schedules, and available options.
?Maintain professionalism and empathy in all communications.

Payment Follow-Up

?Conduct follow-ups on unpaid or overdue invoices.
?Coordinate with veterans regarding payment commitments and resolutions.
?Document all billing-related communications and updates.
?Escalate unresolved payment concerns when necessary.

Account Management

?Maintain accurate records within company systems and databases.
?Update veteran account information as needed.
?Monitor payment arrangements and ensure compliance with agreed-upon schedules.
?Assist with account reconciliations and payment tracking.

Team Collaboration

?Work closely with Customer Service Specialists, Claims Specialists, and leadership to ensure a seamless veteran experience.
?Communicate account status updates that may impact service delivery.
?Participate in tea ---------- etings, training sessions, and process improvement initiatives.

Qualifications

?Strong communication and customer service skills.
?Excellent organizational and time-management abilities.
?High attention to detail and accuracy.
?Ability to handle sensitive financial discussions professionally.
?Proficiency with CRM systems, invoicing software, and Microsoft Office/Google Workspace.
?Ability to work independently and manage multiple priorities.
?Prior experience in billing, collections, customer service, or administrative support is preferred.

Core Competencies

?Professionalism
?Accountability
?Empathy
?Attention to Detail
?Communication Skills
?Problem Solving
?Organization
?Confidentiality


Reporting Structure
Reports To: Claims and Invoice Manager / Operations Manager

Company Commitment
At Vital Veterans Consultants, we are committed to providing exceptional service to the veterans we serve. The Veteran Billing Specialist plays a critical role in ensuring a smooth, transparent, and professional billing experience while supporting our mission of helping veterans pursue the benefits they deserve.

How to Apply

Please submit:
1. Updated Resume
2. 1–2 Minute Video Introduction
3. Writing Sample (advantage but optional) — statement, email, report, or professional document demonstrating your writing skills

Additional Terms
1. Daily Zoom attendance is required with camera turned on.
2. Attire must include red, blue, white, or black.
3. Camera view must be shoulders up.
4. No other employment or freelance work is permitted during assigned work hours.
5. Applicants must be fully available and dedicated during their scheduled shift.