customer service credit repair

Job Description: GoHighLevel Assistant & Credit Repair Dispute Specialist (Customer Service & Onboarding)

Position Title

GoHighLevel Assistant & Credit Repair Dispute Specialist
Position Overview
We are seeking a highly organized, detail-oriented, and customer-focused professional to manage client onboarding, customer support, and credit repair dispute processing. This role combines expertise in GoHighLevel CRM management with credit repair operations to ensure clients receive exceptional service throughout their journey.
The ideal candidate will be responsible for onboarding new clients, managing CRM workflows, handling customer inquiries, processing credit disputes, maintaining accurate records, and supporting overall client success.

Key Responsibilities
GoHighLevel CRM Management
Manage and maintain client records within GoHighLevel (GHL).
Create and update pipelines, workflows, automations, and opportunities.
Monitor leads, appointments, and client communications.
Send follow-up emails, SMS campaigns, and appointment reminders.
Track client progress and ensure CRM data accuracy.
Generate reports and provide updates to management.
Client Onboarding
Welcome new clients and guide them through the onboarding process.
Collect and review required documentation.
Set up client accounts and profiles within company systems.
Explain services, expectations, timelines, and next steps.
Ensure all onboarding forms and agreements are completed.
Schedule consultation and follow-up appointments.
Credit Repair Dispute Processing
Review client credit reports for inaccuracies and negative items.
Prepare and submit dispute letters to credit bureaus and creditors.
Track dispute progress and maintain accurate records.
Update clients on dispute statuses and results.
Organize supporting documentation for disputes.
Ensure compliance with credit repair industry standards and company procedures.
Customer Service
Respond to client inquiries via phone, email, SMS, and CR ---------- ssaging.
Resolve customer concerns professionally and promptly.
Maintain a high level of client satisfaction.
Educate clients on the credit repair process and expectations.
Document all customer interactions and account updates.
Administrative Support
Maintain organized client files and records.
Perform data entry and quality assurance checks.
Assist with scheduling, reporting, and operational tasks.
Support management with special projects as assigned.
Required Qualifications
Experience using GoHighLevel (GHL) CRM.
Previous experience in customer service, client onboarding, or virtual assistance.
Knowledge of credit repair processes and dispute procedures.
Excellent written and verbal communication skills.
Strong organizational and multitasking abilities.
Attention to detail and accuracy.
Proficiency with Google Workspace and Microsoft Office.
Ability to work independently and meet deadlines.
Preferred Qualifications
Experience in the credit repair, financial services, or consumer law industry.
Familiarity with credit reporting agencies and dispute workflows.
Experience creating GHL automations, funnels, and workflows.
Knowledge of compliance requirements related to credit repair services.
Key Performance Indicators (KPIs)
Client onboarding completion rate.
Customer satisfaction score.
Dispute processing accuracy.
Response time to client inquiries.
CRM data accuracy and maintenance.
Client retention and engagement metrics.
Compensation
Competitive hourly rate or salary based on experience.
Performance-based incentives available.
Remote work opportunity.
Skills Required
GoHighLevel CRM
Customer Service
Credit Repair Disputes
Client Onboarding
Data Entry

Email & SMS Communication
Organization & Time Management
Problem Solving
Attention to Detail
Administrative Support
Employment Type: Full-Time / Part-Time / Contract (based on company needs)