Technical Product Customer Support

We’re looking for a **Technical Product Customer Support (AI SaaS Platform)** who can deliver fast, thoughtful, and technically informed support for users of a growing AI voice automation platform. You’ll handle inbound questions, troubleshoot issues, guide developers and non-technical users, and help shape a smooth end-to-end customer experience.

If you enjoy solving problems, communicating clearly, and working inside a product-focused, fast-moving AI environment, this role will fit you well.

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### **Why You’ll Want to Join**

- Paid in **USD** (bi-monthly: 15th and 30th)
- **Paid Time Off** in accordance with company policy
- Observance of **Holidays** based on your location
- **100% remote setup** so you can work wherever you feel most productive
- Work inside a forward-thinking AI startup backed by top investors
- Opportunity to support a platform at the forefront of voice automation and AI workflows

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### **What You’ll Work On**

**Customer Support Across Channels**

- Manage and respond to inbound support requests through email and internal tools
- Provide clear, empathetic, and accurate responses to technical and non-technical users
- Troubleshoot platform issues by reviewing logs, referencing documentation, and reproducing customer scenarios
- Escalate complex or urgent issues to product and engineering teams
- Support real-time inquiries inside community spaces such as ----------

**Documentation and Insights**

- Identify recurring questions, bugs, and product gaps and document them clearly
- Contribute updates to help center articles, troubleshooting guides, and internal documentation
- Provide structured feedback to cross-functional teams on customer sentiment and platform usability

**Internal Collaboration**

- Work with engineering, product, and operations teams to close support loops
- Share insights that improve onboarding, documentation, and user experience
- Help refine internal support systems, workflows, and templates

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### **What You Bring**

- **1 to 3 years** of experience in customer support, ideally within SaaS or technical environments
- Strong written English with a clear, concise, and customer-centered communication style
- Ability to manage multiple tickets or conversations without losing accuracy
- Comfortable using tools such as Plain, Intercom, Zendesk, or similar support systems
- Tech-curious and able to learn APIs, integrations, or workflow systems quickly, MySQL

**Nice to have**

- Experience supporting **developer tools, AI products, or community-based support environments**

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### **How to Apply**

Please submit:

1. Your **updated resume**
2. A **short 1–2 minute Loom video** introducing yourself and describing your experience supporting SaaS or technical products

**Only candidates who submit a Loom video will be considered.**

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If you're motivated by helping users succeed, enjoy technical problem-solving, and want to contribute to a rapidly developing AI ecosystem, this role gives you the opportunity to grow alongside a product and team pushing the boundaries of what voice automation can do.