Customer Service Administrative Assistant | Full Time | 13month Bonus + Yearly Raises

About Our Company:
The Growth Consultant is a leading business consulting company that helps entrepreneurs streamline operations, strengthen internal systems, and reduce daily workload so they can focus on growth and scaling. We support fast-paced, client-driven businesses by building efficient workflows and providing reliable operational support. As we continue to grow, we are expanding our operations team to support our short-term and medium-term rental portfolio, ensuring properties are guest-ready and every client interaction is handled with professionalism and care.

Job Summary:
We are seeking a detailed and proactive Customer Service Administrative Assistant to manage both guest-facing communications and back-end property onboarding operations. This role covers the full cycle from getting a property live on booking platforms to ensuring guests receive five-star service throughout their stay.

The ideal candidate is organized, tech-savvy, and experienced with Hostaway, with a strong hospitality mindset and the ability to juggle multiple priorities in a fast-paced remote environment. You will play a key role in keeping our operations running smoothly and making sure every guest and property owner has a seamless experience.

Key Responsibilities:
Guest Communication & Support
•Monitor and manage the Hostaway unified inbox across Airbnb, VRBO, and direct booking channels
•Respond to guest inquiries, booking requests, and reviews in a timely and professional manner
•Assist medium and long-term guests with check-in logistics, stay extensions, and ongoing support
•Handle guest complaints, lockouts, and maintenance requests remotely, or by dispatching local on-site teams when needed

Property Onboarding & Setup
•Manage the full property onboarding pipeline from signed contract to guest-ready go-live status
•Build property profiles in Hostaway, sync channel managers, link calendars, and map listings across booking platforms
•Coordinate with local vendors including photographers, cleaners, and in-territory staff to secure assets and ensure physical readiness
•Sync with internal teams to trigger property marketing strategies and listing placement at launch

Turnover & Vendor Coordination
•Coordinate local cleaning crews and maintenance technicians using Hostaway task management
•Ensure all turnovers are completed accurately and on schedule between guest stays
•Follow up with vendors and on-site teams to confirm readiness before each check-in

Platform & System Management
•Maintain accurate property data, booking settings, and operational records in Hostaway
•Audit live listings to ensure synchronized booking settings and full operational readiness
•Use automation and task tools within Hostaway to improve workflow efficiency

Process Documentation & Quality Assurance
•Write, review, and update standard operating procedures (SOPs) for onboarding and guest service workflows
•Identify gaps in operations and recommend process improvements to the team
•Maintain organized records and ensure all documentation is accessible and up to date

Requirements:
•1-2 years of hands-on experience using and configuring the Hostaway PMS platform (Ideal but not required)
•2+ years of experience in remote hospitality, property management, or U.S.-focused customer service
•Excellent written and verbal English communication skills with a hospitality-first mindset
•Experience coordinating vendors, cleaners, and service providers remotely
•Strong organizational and multitasking skills with the ability to manage multiple properties and priorities
•Comfortable writing clear SOPs and process guides for team use
•Tech-savvy and comfortable learning new platforms and tools
•Reliable high-speed internet connection, backup power solution, and a quiet dedicated home office setup

Availability Requirements (Primary Hiring Focus):
•Must be fully available to work during U.S. Eastern Standard Time (EST) business hours
•Not suitable for candidates with ongoing full-time commitments or multiple jobs
•Requires consistent attendance, reliability, and responsiveness during scheduled hours
•Ability to prioritize work responsibilities without distractions

We Offer:
•Fully remote position
•13th-month pay
•Annual salary increases
•Supportive and collaborative work environment
•Opportunities for long-term growth within the company