Customer Support & Client Success Manager

# Customer Support & Client Success Manager (Remote – Philippines)

### About Us

We are a rapidly growing credit repair company seeking a full-time Customer Support & Client Success Manager to become the communication hub of our business.

This is not a basic customer service position. We are looking for someone who understands credit repair, can confidently answer client questions, manage support tickets, communicate with our dispute team, and help ensure our operations run smoothly.

The ideal candidate is highly organized, proactive, professional, and capable of providing exceptional client experiences while coordinating with multiple virtual assistants and departments.

### Responsibilities

? Manage and respond to all customer support emails

? Answer client questions regarding credit repair services, dispute progress, timelines, and expectations

? Monitor and organize customer communications daily

? Communicate directly with dispute specialists and other VAs to obtain client updates

? Ensure clients receive timely and accurate responses

? Follow up with clients regarding missing documents, onboarding items, and account updates

? Escalate urgent client concerns to management when necessary

? Maintain detailed client notes and communication records

? Assist with client onboarding and account management

? Coordinate between departments to ensure smooth workflow and client satisfaction

? Help improve internal systems and identify recurring client concerns

### Required Qualifications

**MUST HAVE:**

* Minimum 1-2 years of customer service experience
* Previous credit repair experience
* Strong understanding of credit reports, disputes, collections, charge-offs, inquiries, and credit-building concepts
* Excellent written and verbal English communication
* Professional email etiquette
* Strong problem-solving skills
* Ability to remain calm and professional when handling difficult clients
* Reliable internet connection and computer

### Preferred Experience

* Credit Repair Cloud
* DisputeFox
* SmartCredit
* IdentityIQ
* GoHighLevel
* Help Desk or Ticketing Systems
* CRM Management

### Performance Expectations

* Maintain fast response times during business hours
* Keep client satisfaction as a top priority
* Communicate effectively with all departments
* Ensure no customer emails go unanswered
* Maintain accurate records and client notes
* Help create a seamless experience from onboarding through completion

### Personality Traits We Are Looking For

? Highly organized

? Excellent communicator

? Professional and dependable

? Detail-oriented

? Team player

? Solution-focused

? Able to multitask effectively

? Takes ownership and initiative

### Schedule

* Full-Time
* Remote
* Monday–Friday
* Ability to overlap with U.S. business hours preferred

### To Apply

Please submit:

1. Resume
2. Summary of your customer service experience
3. Summary of your credit repair experience
4. Software and platforms you have used
5. Sample customer service email response
6. Desired hourly rate

**Important:** Applicants without credit repair knowledge or experience will not be considered. We are looking for someone who can confidently communicate with clients and serve as the bridge between our customers and internal team.
# Customer Support & Client Success Manager (Remote – Philippines)

### About Us

We are a rapidly growing credit repair company seeking a full-time Customer Support & Client Success Manager to become the communication hub of our business.

This is not a basic customer service position. We are looking for someone who understands credit repair, can confidently answer client questions, manage support tickets, communicate with our dispute team, and help ensure our operations run smoothly.

The ideal candidate is highly organized, proactive, professional, and capable of providing exceptional client experiences while coordinating with multiple virtual assistants and departments.

### Responsibilities

? Manage and respond to all customer support emails

? Answer client questions regarding credit repair services, dispute progress, timelines, and expectations

? Monitor and organize customer communications daily

? Communicate directly with dispute specialists and other VAs to obtain client updates

? Ensure clients receive timely and accurate responses

? Follow up with clients regarding missing documents, onboarding items, and account updates

? Escalate urgent client concerns to management when necessary

? Maintain detailed client notes and communication records

? Assist with client onboarding and account management

? Coordinate between departments to ensure smooth workflow and client satisfaction

? Help improve internal systems and identify recurring client concerns

### Required Qualifications

**MUST HAVE:**

* Minimum 1-2 years of customer service experience
* Previous credit repair experience
* Strong understanding of credit reports, disputes, collections, charge-offs, inquiries, and credit-building concepts
* Excellent written and verbal English communication
* Professional email etiquette
* Strong problem-solving skills
* Ability to remain calm and professional when handling difficult clients
* Reliable internet connection and computer

### Preferred Experience

* Credit Repair Cloud
* DisputeFox
* SmartCredit
* IdentityIQ
* GoHighLevel
* Help Desk or Ticketing Systems
* CRM Management

### Performance Expectations

* Maintain fast response times during business hours
* Keep client satisfaction as a top priority
* Communicate effectively with all departments
* Ensure no customer emails go unanswered
* Maintain accurate records and client notes
* Help create a seamless experience from onboarding through completion

### Personality Traits We Are Looking For

? Highly organized

? Excellent communicator

? Professional and dependable

? Detail-oriented

? Team player

? Solution-focused

? Able to multitask effectively

? Takes ownership and initiative

### Schedule

* Full-Time
* Remote
* Monday–Friday
* Ability to overlap with U.S. business hours preferred

### To Apply

Please submit:

1. Resume
2. Summary of your customer service experience
3. Summary of your credit repair experience
4. Software and platforms you have used
5. Sample customer service email response
6. Desired hourly rate

**Important:** Applicants without credit repair knowledge or experience will not be considered. We are looking for someone who can confidently communicate with clients and serve as the bridge between our customers and internal team.