Virtual Assistant

About the Role

We are looking for a highly organised, proactive, and detail-oriented Virtual Assistant to support the day-to-day operations of a growing fitness business. The ideal candidate will be responsible for client administration, customer service, lead follow-up, membership management, CRM maintenance, scheduling, and general business support to ensure a smooth client experience.

Key Responsibilities
Manage client memberships, payments, and account updates
Provide exceptional customer service via email, SMS, and phone when required
Follow up on leads, consultations, and client enquiries
Monitor and manage CRM systems and client records
Handle payment follow-ups and account administration
Coordinate bookings, appointments, and scheduling
Support client onboarding and retention processes
Maintain organised digital files, documents, and business records
Create and update SOPs, workflows, and operational documents
Assist with client engagement initiatives, milestone tracking, and member communication
Support business operations and administrative projects as required

Requirements
Previous experience as a Virtual Assistant, Administrative Assistant, Customer Service Representative, or similar role.
Excellent written and verbal English communication skills.
Strong attention to detail and organisational skills.
Ability to manage multiple tasks and meet deadlines independently.
Experience using CRM systems and booking software (Gymcatch or similar).
Proficiency with Google Workspace (Docs, Sheets, Drive, Calendar)
Comfortable learning new software and systems quickly
Professional, reliable, and proactive attitude
Ability to work with minimal supervision

Preferred Experience
Experience working with fitness, health, wellness, or service-based businesses
Familiarity with CRM and client management platforms.
Basic understanding of sales and client retention processes.

You are someone who:

Enjoys helping people and creating positive client experiences
Takes ownership and follows through on tasks
Communicates clearly and professionally
Is highly organised and process-driven
Can work independently while supporting a growing team

If you are interested in this job, please send your 30-second video of your introduction, what you love to do and why you want to work for us.

Industry: Fitness & Health