Customer Success Manager - Marketing

# Customer Success Manager

This is not an easy roll. We are looking for an experienced leader.

Oakwood Marketing is looking for a Customer Success Manager to help manage client communication, onboarding, project progress, and client fulfillment.

We work with contractors and home service businesses. Our clients are busy, so we need someone who can communicate clearly, take control of problems, and keep things moving.

This role is not for someone who needs to be babysat. We are looking for someone confident, reliable, hardworking, organized, and efficient.

## Who We Are Looking For

We are looking for a leader.

Someone who:

* Takes ownership
* Works fast and efficiently
* Communicates clearly
* Can take control when problems come up
* Does not make excuses
* Pays attention to details
* Follows systems but can also think for themselves
* Is confident speaking with clients
* Can manage multiple clients and tasks at once
* Handles pressure well
* Cares about getting results
* Wants to improve every week

We want someone who sees a problem and starts figuring it out. Not someone who waits around for every little instruction.

## Main Responsibilities

You will help manage clients and keep projects moving from start to finish.

This may include:

* Communicating with clients through email, text, calls, or video meetings
* Helping clients through onboarding
* Following up when information is missing
* Helping solve access issues with domains, CRM, Google Business Profile, or other tools
* Managing website project tasks and updates
* Helping with basic SEO and Google Business Profile work
* Helping with ads support when needed
* Helping set up and test CRM forms, automations, and lead systems
* Preparing simple client updates and reports
* Updating task boards and client records
* Making sure tasks are completed correctly and on time
* Flagging problems early before they become bigger issues
* Helping improve internal systems and processes

You do not need to be an expert in every area. You do need to be resourceful, willing to learn, and able to follow systems.

## Requirements

You should be:

* Reliable
* Organized
* Confident
* Hardworking
* Detail-oriented
* Good with written English
* Comfortable speaking with clients
* Comfortable using online tools and software
* Able to work independently
* Able to learn new systems quickly
* Able to handle feedback
* Comfortable using AI tools like ChatGPT

We can teach the systems. We cannot teach ownership, work ethic, or common sense.

## Preferred Experience

Experience with any of these is a plus:

* Website builders
* GoHighLevel / LeadConnector
* Google Business Profile
* Local SEO
* Google Ads
* Canva
* Google Drive
* Task management tools
* Marketing agency work
* Home service or contractor businesses
* Client communication

## Work Schedule

This is a remote position.

You must be available for client communication until at least **1 PM Central USA Time every weekday** when client communication is needed.

This means if a client needs help, has questions, needs an onboarding call, or there is an issue that needs to be handled, you need to be reachable and able to respond during that window.

Outside of client communication, most work can be completed on your own schedule as long as tasks are completed correctly and deadlines are met.

The main expectation is simple: clients should not be left waiting, and projects should not get stuck because communication was delayed.

## Client Call Expectations

Some client calls may be required.

For client calls, you must have:

* Strong internet
* Quiet background
* Professional appearance
* Business casual clothing
* No background noise
* Clear communication
* Confidence leading the call

You may need to help clients with onboarding, access issues, project questions, or simple training.

## What Success Looks Like

You are doing a great job if:

* Clients move through onboarding faster
* Projects do not get stuck
* Clients receive clear updates
* Problems are handled quickly
* Tasks are completed correctly
* Client information is organized
* The owner does not need to constantly check on you
* You help make the business more systemized and scalable

## Not a Fit

This role is not a fit if you:

* Need constant reminders
* Move slowly
* Avoid responsibility
* Make excuses
* Miss details
* Cannot communicate with clients professionally
* Wait for someone else to solve every problem
* Get overwhelmed by basic software
* Cannot handle feedback
* Do not care about client results

## Job Post Version

**Job Title:** Customer Success Manager
**Type:** Remote
**Company:** Oakwood Marketing

Oakwood Marketing is looking for a Customer Success Manager to help manage client communication, onboarding, project progress, and client fulfillment for contractors and home service businesses.

We need someone confident, organized, hardworking, and efficient. This is not a babysitting role. We are looking for someone who can take ownership, solve problems, communicate clearly, and keep projects moving.

You will help with client communication, onboarding, website project tasks, SEO, Google Business Profile work, ads support, CRM setup, reporting, and internal operations.

You do not need to be an expert in everything. You do need to be resourceful, willing to learn, and able to follow systems.

**Responsibilities:**

* Communicate with clients professionally
* Help move clients through onboarding
* Follow up when information is missing
* Help solve access or setup issues
* Manage website and marketing project tasks
* Help with SEO, Google Business Profile, ads, and CRM tasks
* Prepare simple client updates
* Update task boards and client records
* Follow SOPs and improve processes
* Flag problems quickly and help solve them

**Requirements:**

* Strong work ethic
* Confident and proactive
* Organized and detail-oriented
* Clear written English
* Comfortable talking with clients
* Comfortable with online tools and software
* Able to work independently
* Fast learner
* Good problem solver
* No-excuse attitude
* Willing to take ownership

**Schedule:**

Remote position. Must be available for client communication until at least **1 PM Central Time every weekday** when needed. Outside of client communication, work can be completed on your own schedule as long as deadlines are met.

**Preferred but not required:**

* GoHighLevel / LeadConnector
* Google Business Profile
* Local SEO
* Google Ads
* Canva
* Google Drive
* Task management tools
* Marketing agency experience
* Contractor or home service experience

**To apply, send:**

* Your work experience
* Tools you have used before
* Any marketing, website, SEO, ads, or CRM experience
* Your availability
* Your expected pay
* A short note on why you would be a good fit for this role