Outreach & Community VA at Peak Chocolate

About Peak Chocolate
Peak Chocolate is a fast-growing Australian functional chocolate brand sold on Amazon, our Shopify store, and in retail. Our products are designed to help people sleep better, recover faster, and perform at their best — all through delicious dark chocolate. We're a small, ambitious team and we're growing fast, including a major retail launch in New Zealand in July 2026.

We're looking for a brilliant VA to join us full time and own our outreach, review growth, and community relationships across Amazon and Instagram.


About the Role
This is a full time outreach and community role. Your main job is to find the right people, reach out to them, build relationships, and make sure nothing falls through the cracks.

You will be the person who drives our Amazon review growth, activates NZ influencers for our Woolworths launch, manages our affiliate relationships, and keeps our Instagram community warm and responsive.

This is not a general VA role. We want someone who is genuinely good at outreach, loves building relationships, and is obsessively organised with tracking.


Your Main Responsibilities
Amazon Review Outreach (top priority)

Find and qualify potential reviewers on Instagram and via email
Send outreach messages and manage all follow ups
Coordinate reimbursed sample orders and track every step
Confirm reviews are live and save all UGC
Target: 5 new verified Amazon reviews per week

Woolworths NZ Influencer Activation (July launch)

Find NZ based Instagram micro influencers in health, wellness and food
Reach out and coordinate in-store purchases at Woolworths NZ
Manage reimbursements and follow up on posts and stories
Save and organise all UGC content

Instagram Community Management

Respond to DMs and comments in a timely and on-brand way
Keep outreach conversations warm and moving forward
Identify new potential reviewers or brand fans from our community

Commission Factory Affiliate Management

Regular check ins with active affiliates
Reach out to affiliates who have not yet promoted
Send updates on new products and promotions
Flag performance issues or opportunities

Shopify Customer Enquiries

Respond to inbound customer messages in a friendly and helpful way
Escalate anything that needs a decision to the team

Tracker Maintenance

Keep all outreach trackers clean, updated and accurate at all times
Flag anything that needs attention before it becomes a problem



Hours and Schedule
Full time, 40 hours per week (Flexible hours!)
Monday to Friday: 7 hours per day, flexible when but must fall within 8am to 7pm Sydney time
Saturday and Sunday: 2.5 hours per day, flexible when within the same window
All hours must overlap with Australian eastern time


Daily Check In and Check Out
We take communication seriously. Every working day you will post in our Slack channel:

Morning check in:

What you are working on today
Any blockers or questions

End of day check out:

What you completed
Reviews confirmed today
Anything pending for tomorrow

This is non negotiable and is how we stay aligned as a team.


What We Are Looking For
Strong written English, you will be writing outreach messages that represent our brand

Previous experience with outreach, influencer coordination, or community management

Experience working with Amazon sellers or Australian/NZ businesses is a big plus
Extremely organised with trackers and follow ups, nothing falls through the cracks

Comfortable with Instagram DMs, Google Sheets, Slack, and Shopify basics


Pay and Growth
Starting rate: $8 USD per hour
Performance review after 3 months
Bonuses available for hitting review and outreach targets
Long term role with a growing brand


How to Apply
To apply please send us the following:

Start your message with the words Peak Performance so we know you have read the full post
A 60 to 90 second Loom or phone video introducing yourself and describing one outreach or social media campaign you have worked on before
A short answer to this question: how would you find and approach a NZ based Instagram food influencer to try a new chocolate product in Woolworths?

Applications without a video will not be considered. We are looking for someone who takes initiative from the very first step.

We look forward to hearing from you!