Virtual Assistant

Virtual Assistant – Full-Time | Small Business Operations (US-Based Client)
Location: Remote (Philippines)
Hours: Full-Time, 40+ hrs/week
Schedule: Monday–Friday, aligned with US business hours (10 am - 6 pm, Chicago IL Timezone)
Saturday, 9 am - 5 pm
Rate: $5–$7/hour (based on experience)
Start Date: ASAP

About the Role
We are a small service-based business looking for a reliable, proactive, and detail-oriented Virtual Assistant to be the backbone of our daily operations. You will be the first point of contact for our customers — handling calls, booking appointments, processing orders, sending invoices, collecting payments, and keeping our field technicians organized and on schedule.
This is a long-term position with room to grow. We value reliability, clear communication, and someone who takes ownership of their work.

What You'll Be Doing

Answer inbound calls from customers professionally and represent the business with a friendly, confident tone
Process orders — take down job details, confirm service requirements, and log everything accurately
Schedule appointments and manage the calendar for field technicians
Dispatch and notify technicians of their daily schedule, updates, and job changes via text, email, or app
Create and send invoices to customers after service completion
Process credit card payments over the phone using our billing software
Follow up with customers on outstanding invoices or upcoming appointments
Maintain records — keep job logs, customer info, and payment records up to date
Handle email correspondence with customers and vendors as needed


What We're Looking For
Must-haves:

Excellent spoken and written English — clear, professional, and confident on calls
Previous experience in a customer-facing or admin VA role (minimum 3 year)
Experience scheduling, dispatching, or coordinating (any industry)
Comfortable handling payments and invoicing
Reliable INTERNET CONNECTION and a QUIET WORKSPACE for calls
Highly organized, self-motivated, and able to manage multiple tasks

Nice to have:

Experience with tools like Jobber, ServiceTitan, Google Calendar, Square, Stripe, or QuickBooks
Background supporting a home services, field services, or trades business (plumbing, HVAC, cleaning, repair, etc.)


What We Offer

Stable, long-term position with a growing small business
Consistent full-time hours (no project-based or sporadic work)
Paid training and full onboarding support
Direct communication with the business owner
Opportunity to take on more responsibility over time
Rate: $4–$5/hour depending on experience, paid weekly via Wise / PayPal / direct transfer
ONE WEEK DEPOSIT REQUIRED


How to Apply
Please send the following to ----------

A short voice recording (1–2 min) introducing yourself and describing your relevant experience — this is required, applications without a recording will not be reviewed
Full DOB
Your resume or work history
Under the subject line please paste phrase: "great job opportunity"
Your available start date and preferred working hours

Subject line: VA Application – [YOUR NAME]

We are looking for someone who is in it for the long haul. If you're reliable, communicative, and take pride in doing good work — we'd love to hear from you.