Zillow Preferred Team Lead Operations & Admin Specialist

POSITION OVERVIEW
The Alex King Group is seeking a highly organized, tech-savvy, and confident Virtual Assistant to serve as Team
Lead Operations & Admin Specialist for our Zillow Preferred Team. This leadership support role is responsible for
overseeing agent onboarding, training, team accountability, operational compliance, performance tracking, and
ongoing team communication.
The ideal candidate brings hands-on experience with Zillow systems, Follow Up Boss (FUB), CRM management, and
operational leadership within a fast-paced real estate environment. This individual must be calm under pressure,
proactive, detail-oriented, and confident training and guiding agents on Zillow Preferred standards, expectations, and
performance metrics.
Zillow Preferred Team Operations
• Serve as the primary Team Lead Operations & Admin Specialist for the Alex King Group Zillow Preferred Team
• Manage daily, weekly, and monthly team operations in alignment with Zillow Preferred standards
• Maintain regular team communication via Zoo ---------- etings, group messaging, and timely updates
• Implement and uphold all Zillow Preferred operational standards and expectations
• Monitor team eligibility, compliance, operational health ratings, and program standards
• Manage team and individual ZIP code assignments
• Attend virtual Zillow Advisor meetings, Zillow Home Loan meetings, and relevant trainings
Follow Up Boss (FUB) & CRM Management
• Ensure agents consistently update Follow Up Boss and Zillow systems
• Monitor pipeline activity and assist agents with status updates, call log notes, pipeline movement, and
communication tracking
• Ensure all team interactions are properly documented within FUB
• Assist with Zillow and FUB integrations and troubleshooting
• Track Zillow Preferred connections and maintain accurate, compliant records

QUALIFICATIONS
• Strong organizational and communication skills
• Tech-savvy; able to quickly learn new platforms
• Real estate industry experience preferred
• CRM experience required; Follow Up Boss preferred
• Knowledge of Zillow Premier Agent systems preferred
• Leadership, training, and coaching experience preferred
• Exceptional attention to detail and accountability
• Calm, confident, and professional demeanor
• Ability to manage multiple priorities simultaneously
• Comfortable leading Zoo ---------- etings and trainings