Billing and Collections Specialist (Restoration Company)

Job Title: Billing and Collections Specialist (Restoration Company) (Overseas Hire)
Location: Remote
Type: Independent Contractor (Full-time)
Hire Type: New & Replacement

About Full Service Pros
Full Service Pros is a U.S.-based company supporting global operations through back-office, HR, finance, and technical services. We work across multiple industries to provide reliable, scalable, and compliant solutions for our clients.

We are currently seeking a Restoration Billing and Collections Specialist to strengthen our Finance team. This role is critical to ensuring healthy cash flow, maintaining strong client relationships, and upholding professional collection standards.

Working Hours
8:00 AM – 5:00 PM EST, Monday to Friday
Full-time commitment required.

Technical Requirements
• 1–2 years of experience in collections, accounts receivable, or credit control (U.S. clients preferred)
• Sales background with a proven ability to negotiate, persuade, and close on payment commitments
• Direct experience working with U.S.-based clients or in the U.S. market is strongly preferred
• Understanding of invoicing, aging reports, reconciliations, and dispute resolution
• Exposure to handling overdue accounts with professionalism and tact
• Familiarity with U.S. debt collection practices and compliance standards (preferred)
• Experience using accounting software (QuickBooks, Xero) and CRM tools (HubSpot, Salesforce, or equivalent)
• Proficiency in Microsoft Excel/Google Sheets for tracking, reporting, and analysis

Core Skills & Competencies
• Excellent verbal and written English communication skills; must be able to communicate clearly and confidently with clients and internal teams
• Good negotiation and conflict-resolution skills
• Organized with excellent follow-up discipline
• Proactive, reliable, and detail-oriented
• Able to work independently in a remote environment

Key Duties & Responsibilities
Accounts Monitoring & Reporting
• Track accounts receivable and generate aging reports
• Provide management with regular updates on overdue accounts

Collection Activities
• Follow up with clients on overdue invoices by phone and email
• Negotiate payment terms and maintain positive client relationships
• Document all collection efforts in the system

Issue Resolution
• Work with operations and finance to resolve disputed invoices
• Correct billing errors and reissue invoices where needed

Compliance & Documentation
• Ensure compliance with relevant collection guidelines
• Maintain accurate logs of correspondence and commitments

Collaboration
• Support Finance in cash flow forecasting
• Partner with Client Success for client relationship management
• Escalate delinquent accounts per the escalation matrix

Non-Negotiables
• 1–2 years' experience in collections/accounts receivable
• Sales background with strong negotiation skills
• Experience working with U.S.-based clients or in the U.S. market
• Excellent English communication skills — spoken and written
• Must work U.S. hours consistently
• Independent professional (not agency-affiliated)
• Reliable internet and home office setup

Compensation
Compensation discussions will be handled in detail during the interview.

Application Instructions
Interested applicants should email the following:
• Updated CV or résumé
• Brief cover letter summarizing collections experience
• Two professional references

Only shortlisted candidates will be contacted.