Construction CRM & Customer Follow-Up Assistant

We are Euro Restorations, a Sarasota, Florida based construction and restoration company specializing in painting, drywall, water damage restoration, hurricane damage repair, and specialty coatings.

We are looking for a long-term Customer Follow-Up & Scheduling Assistant to help manage communication with leads and customers inside our CRM system.

This is a communication-heavy role that requires excellent organization, professionalism, and consistent customer follow-up. Our company handles many incoming leads and project estimates, and we need someone proactive who can help maintain communication and keep opportunities moving forward.

Responsibilities include:

• Following up with leads and customers by phone, text, and email
• Scheduling and confirming appointments
• Updating and managing Pipedrive CRM
• Managing customer communication through Textline
• Following up on proposals and estimates
• Sending reminders and status updates
• Organizing deal stages and customer notes
• Assisting with review requests and customer satisfaction follow-up
• Communicating professionally with residential and commercial customers

Requirements:

• Excellent English speaking and writing skills
• Comfortable making outbound phone calls
• Friendly and professional communication
• Strong organizational skills
• Reliable internet connection
• Ability to work during U.S. business hours
• CRM experience preferred (Pipedrive experience is a plus)
• Customer service, sales support, or appointment setting experience preferred
• Construction, restoration, or home service industry experience is a major plus

Compensation:

• Hourly pay based on experience
• Opportunity for performance bonuses based on closed jobs and follow-up success

This is a long-term position for someone dependable, organized, proactive, and motivated to grow with our company.

To apply, please include:

1. A short introduction about yourself
2. Your experience with customer communication and CRM systems
3. Your internet speed
4. A voice recording introducing yourself
5. The word “RESTORE” in your application so we know you read the full post