AirBnB Short Term Rental Marketing Virtual Assistant

We are a corporate housing/Airbnb Management company that has over 65+ properties across UK, and expanding into the across the nation.

We are currently looking for a Short-Term Rental VA that can help grow our network of businesses booking with us.

Interested applicants, please send the following via OnlineJobsPH and attach the links. Please do not contact directly

* Incomplete responses shall not be entertained.

1. Resume in PDF format.
2. 1 Minute Introductory Video

Calendar Management & Listing Performance (Airbnb-Focused)

- Conduct daily and weekly ranking checks for each AltoLuxo listing on Airbnb across relevant search terms (Bristol, Newport, Leicester, Ebbw Vale, Somerset, Chepstow) and filter combinations (dates, guest counts, price ranges)
- Collate ranking evidence systematically: search position, position vs. comparable competitor listings, FYP (first-page visibility) status, and movement week-on-week
- Monitor Airbnb listing analytics for each unit: page views, conversion rate (views to bookings), search-to-listing click-through, and wishlist adds; identify where in the funnel a listing is leaking
- Diagnose ranking and conversion issues using Airbnb's known ranking factors: response rate and speed, acceptance rate, cancellation history, review score and velocity, pricing competitiveness, calendar openness, minimum stay settings, and instant book status
- Perform listing optimisation where ranking or conversion is below target, including:

* Refreshing titles, headlines, and subtitles with high-intent keywords
* Reordering and updating photos, including the cover image
* Rewriting descriptions, the space, guest access, and "other things to note" sections
* Reviewing and updating amenities to ensure every applicable amenity is ticked
* Adjusting minimum stay, advance notice, preparation time, and booking window settings
* Refreshing the neighbourhood and getting-around sections


- Maintain a listing optimisation log per unit, with before/after metrics, so the impact of changes is measurable
- Manage the master calendar across all channels via Hostaway, ensuring accurate availability, rate parity, and no double bookings
- Coordinate calendar blocks for owner stays, maintenance, and deep cleans without disrupting bookable inventory
- Conduct FYP sync checks across platforms, but with primary depth on Airbnb given its share of bookings
- Run proactive outreach to previous Airbnb guests to drive repeat direct bookings, working within Airbnb's communication policies
- Requires strong working knowledge of the Airbnb algorithm, host dashboard, performance tab, and how policy changes (e.g.
- Guest Favourite criteria, Superhost requirements) affect ranking

Essential Experience
• Minimum 5 years' experience in short-term rental or aparthotel operations
• Proven experience with Property Management Systems (Hostaway preferred)
• Direct experience with revenue management tools (PriceLabs or similar)
• Track record managing guest communications at scale
• Experience with Airbnb and ---------- extranet management

Technical Requirements
• Highly proficient with technology and quick to learn new software
• AI-proficient: comfortable using AI tools to enhance productivity
• Experience with Hostaway, Airbnb, ---------- platforms
• Competent with Microsoft Teams, WhatsApp, and email communication
• Ability to follow and execute from detailed SOPs

Communication & Language
• Impeccable written English with perfect grammar and spelling
• Professional, formal communication style
• Clear spoken English for team coordination and guest communication

Working Style
• Self-directed with strong decision-making within defined parameters
• Comfortable with reactive and proactive work balance
• Reliable availability during scheduled hours may vary
• Ability to work weekends as standard

Requirements:
* Experience in short-term rental management
* Strong organisational and communication skills - especially the ability to follow up with guests and the team on issues.
* Ability to prioritise tasks and manage multiple responsibilities
* Strong problem-solving skills
* Ability to handle emergency situations in a professional manner
* Answering emergency calls and help guests resolve issues such as lockouts, flooding, etc.

Systems You Will Use
• Hostaway (Property Management System)
• PriceLabs (Revenue Management)
• Airbnb Extranet
• ---------- Extranet
• WhatsApp (Guest and Team Communication)
• Email

Accountability & Reporting
You are responsible for day-to-day execution; management is accountable for strategy and outcomes. This means:
• Autonomous decision-making on guest communications using SOPs
• Weekly calls to review pricing strategy, listing optimisation, and performance
• Clear documentation and approval process for listing changes
• Escalation of refund/compensation requests to management

Good Luck and we look forward to hearing from you!

Thank you very much for your time.
Joel & Mo.