Airbnb Virtual Assistant Experienced Only

We are seeking a highly experienced Airbnb Virtual Assistant to join our growing short-term rental business. This role is for someone who already has hands-on experience managing vacation rental operations and can confidently navigate multiple booking platforms without basic training. Must have experience directly working with Airbnb hosts and managing day to day tasks.

We are specifically looking for someone who knows how to build efficient operational systems, improve workflows, and help streamline day-to-day management across multiple properties. The ideal candidate is highly organized, proactive, detail-oriented, and capable of creating structure that allows the business to scale efficiently.

This is a fast-paced role that requires excellent communication, strong problem-solving skills, operational thinking, and the ability to work independently with minimal supervision.

Requirements:
Minimum 2 years of experience managing Airbnb and short-term rental operations
Strong understanding of:
Listing optimization
Pricing management
Calendar synchronization
Guest communication
Resolution center claims
Cleaning coordination
Maintenance coordination
Review management

Ability to create and improve:
Systems
SOPs
Workflows
Operational processes
Automation and efficiency improvements
Experience using Notion to organize operations and create detailed property specifications, house manuals, workflows, and internal documentation

Expert-level English (written and verbal) required
Comfortable handling guest phone calls and troubleshooting guest issues in real time
Strong multitasking and organizational skills
Reliable internet connection and quiet work environment required
Bonus if you have experience using:
Airbnb
VRBO
----------
Hospitable / Hostaway / Guesty / Quo or similar PMS/channel management systems
Excel or Google Sheets
Dynamic pricing tools and automation software
Important
Basic training will NOT be provided for platform navigation
Candidates will be tested on the first day on their ability to navigate Airbnb, VRBO, ---------- , PMS systems, and spreadsheets efficiently

This role is only suitable for applicants already familiar with the short-term rental industry
Responsibilities
Respond to guest inquiries quickly and professionally
Handle guest issues, complaints, and troubleshooting calls
Coordinate cleaners, maintenance, and turnovers
Optimize listings, pricing, and occupancy
Monitor reservations, calendars, and platfor ---------- ssaging
Build systems that improve operational efficiency and scalability
Create and maintain property specifications and operational documentation in Notion
Maintain high guest satisfaction and review scores

Preferred Qualities
Proactive and solution-oriented
Systems-minded and highly organized
Able to work independently with minimal supervision
Experience managing multiple listings simultaneously
Strong attention to detail
Hospitality-minded with excellent customer service skills
Comfortable improving and refining existing processes

Please apply with:
Your years of STR/Airbnb experience
Platforms and software you have used
Number of listings you have managed
A short summary of your experience optimizing listings and handling guest communication
Examples of systems, workflows, SOPs, or Notion workspaces you have created