OPERATIONS MANAGER

We are not hiring a customer service rep.

We are hiring someone who can help run a national service business.

POOP 911 is a fast-growing multi-million-dollar pet waste removal company operating across multiple U.S. markets. We manage thousands of recurring customers and hundreds of service stops every week.

This role is for a high-level operator who can manage people, solve problems fast, keep field operations moving, and take ownership of outcomes.

If you thrive in fast-moving environments, enjoy logistics and leadership, and can handle pressure without falling apart, keep reading.

WHAT YOU WILL BE RESPONSIBLE FOR

Field Operations Leadership

Manage daily operations for multiple service markets

Oversee technician routing, scheduling, attendance, and productivity

Handle live operational problems and make fast decisions independently

Keep routes efficient and technicians accountable

Identify inefficiencies and improve systems proactively

Team Management

Manage and supervise remote staff and dispatch support

Hold tea ---------- mbers accountable to performance standards

Help build operational structure as the company grows

Communicate directly with ownership regarding problems and solutions

Customer Escalations

Handle higher-level customer issues professionally and confidently

Protect customer retention while maintaining operational efficiency

Take ownership of solving problems — not just responding to messages

WHAT THIS ROLE IS NOT

This is NOT a basic virtual assistant job

This is NOT a low-responsibility support position

This is NOT a passive “wait for instructions” role

We are looking for someone who can think independently, lead people, make decisions, and help operate a growing company.

IDEAL CANDIDATE

You are highly organized under pressure

You solve problems quickly without needing constant supervision

You communicate confidently in English with U.S.-based customers and staff

You are comfortable leading people and having difficult conversations

You learn software and systems quickly

You notice problems before they become emergencies

You take ownership instead of making excuses

You are comfortable being measured by results

EXPERIENCE PREFERRED

Operations management

Dispatch/logistics coordination

Home service businesses

Field service management

Route-based businesses

Remote team leadership

REQUIRED

Excellent spoken and written English

Stable internet and quiet work environment

Full-time availability during U.S. business hours

Long-term commitment only

Heavy phone and operational involvement daily

COMPENSATION

?35,000 – ?60,000 PHP/monthBased on experience, leadership ability, and performance

Performance bonuses available

Long-term advancement opportunity into senior operations leadership

APPLICATION INSTRUCTIONS

To apply, send ALL of the following:

A 1–2 minute video introduction

A description of the largest operation or team you have managed

An example of a difficult operational problem you solved

Your expected monthly salary

Your available start date

Confirmation this will be your only full-time job

Applicants who do not follow instructions will not be considered