Remote Patient Care Coordinator (Healthcare VA)

Remote Patient Care Coordinator (Healthcare VA) – Full-Time

Location: Remote (Philippines Only)
Schedule: Monday–Friday, 8:15 AM – 5:15 PM CST (U.S. Time)
Type: Full-Time Independent Contractor

About Pro Vita Physical Therapy

Pro Vita Physical Therapy is a growing outpatient physical therapy company serving patients across Florida and Alabama. We are committed to delivering exceptional patient experiences through compassionate care, operational excellence, and strong teamwork.

We are seeking a highly organized, dependable, and patient-focused Patient Care Coordinator (PCC) to join our remote administrative team.

This role serves as the first point of contact for many of our patients and plays a vital role in creating a positive patient experience while supporting clinic operations.

What You'll Do
Patient Scheduling & Communication
-Answer incoming phone calls professionally and warmly
-Handle a high volume of inbound and outbound patient calls throughout the day
-Schedule evaluations and follow-up appointments
-Manage cancellations, waitlists, and appointment reminders
-Assist patients with questions regarding appointments and clinic procedures
-Communicate scheduling changes and updates to clinicians
-Provide exceptional customer service while maintaining professionalism and empathy in all patient interactions

Front Desk & Administrative Support
-Verify patient demographics, insurance information, and required documentation
-Collect copays, deductibles, coinsurance, and self-pay balances
-Ensure all required forms are completed and uploaded into the EMR
-Perform patient check-in and check-out functions
-Maintain accurate patient records

Insurance & Referral Coordination
-Assist with insurance verification and authorization workflows
-Monitor incoming referrals, physician orders, and faxes
-Communicate with physician offices regarding missing documentation
-Coordinate with intake and clinical teams to ensure timely patient care

Team Collaboration
-Communicate effectively through Microsoft Teams and internal systems
Participate in tea ---------- etings and company initiatives
Support patient engagement and retention efforts
Perform additional administrative duties as assigned

Required Qualifications
Experience
-Minimum 1 year experience as a Healthcare Virtual Assistant or Medical Administrative Assistant
-Experience supporting a U.S.-based Physical Therapy practice
-Experience with patient scheduling and phone-based patient communication
-Familiarity with insurance verification, authorizations, and patient billing processes

Skills
-Excellent verbal and written English communication
-Strong attention to detail and organizational skills
-Ability to multitask while maintaining accuracy
-Professional, positive, and patient-centered attitude
-Strong problem-solving and customer service skills
-Ability to work independently and meet deadlines
-Strong attendance, reliability, and responsiveness during scheduled work hours

Technical Requirements
-Experience using EMR systems (WebPT preferred)
-Proficiency with Microsoft Office (Outlook, Word, Excel, Teams)
-Proficiency with Google Workspace
-Reliable computer and noise-canceling headset
-High-speed internet connection
-Backup internet connection and power source preferred
-Ability to work consistently during U.S. business hours

Preferred Qualifications
-Experience with WebPT
-Experience using virtual receptionist systems
-Experience in outpatient physical therapy scheduling
-KPI tracking, reporting, or process improvement experience
-Patient conversion or scheduling success metrics experience

What We Are Looking For
The ideal candidate is:

? Reliable and accountable
? Friendly and professional on the phone
? Highly organized and detail-oriented
? Comfortable handling a high volume of patient interactions
? Able to learn systems quickly
? Committed to providing exceptional patient service

Application Instructions
To be considered, please submit:
A. Updated Resume
B. Recent Internet Speed Test Screenshot
C. Written Responses to the Following Questions:
1. Describe your experience scheduling patients for a U.S.-based outpatient clinic.
2. What strategies have you used to keep provider schedules full and minimize cancellations and no-shows?
3. Tell us about a time you successfully converted a caller into a scheduled patient.
4. How many incoming and outgoing calls did you typically handle per day?
5. Describe your experience collecting copays, deductibles, balances, or patient payments.
6. What would you do if a clinician had multiple openings on tomorrow's schedule?

D. Optional (Highly Encouraged): 1–2 minute voice or video introduction
E. Send applications to: ----------
Subject Line: PCC Application – [Your Full Name] – Patient First

*Applications that do not follow the instructions above will not be considered.*
-To confirm you have carefully read this posting, please include the phrase "Patient First" in the subject line of your application email.