Customer Support VA for Ecommerce Health Brand - Calls, Email, Shopify

Job Title: Customer Support VA for Ecommerce Health Brand
Location: Remote / Home-Based
Type: Full-Time
Schedule: Rotational shift coverage based on PHT

We are a fast-growing ecommerce health and wellness brand looking for a reliable customer support VA to help with customer emails, calls, order concerns, subscription issues, and urgent customer requests.

The main goal of this role is to help customers quickly and professionally before issues turn into refunds, disputes, or chargebacks. We need someone calm, reliable, and comfortable handling customers who need urgent help.

Responsibilities:
- Answer customer emails professionally through Gmail
- Handle customer calls for urgent concerns
- Assist customers with order status, tracking, cancellations, refunds, and subscription questions
- Manage order and customer details in Shopify
- Help with subscription cancellations, pauses, and updates
- Escalate red flag customers, billing issues, and possible chargeback risks
- Keep clear notes on customer interactions
- Follow SOPs carefully and report daily output

Requirements:
- Strong written and spoken English
- Experience with ecommerce customer support
- Comfortable speaking with customers on calls
- Experience with Shopify is preferred
- Experience with Gmail or helpdesk tools is preferred
- Experience with subscription products is a plus
- Calm and professional when dealing with upset customers
- Reliable internet connection
- Backup internet or power solution is strongly preferred
- Able to work rotational shifts, including possible night or weekend coverage

We are looking for someone long-term who is reliable, honest, coachable, and serious about customer support.



Please send a direct message with your resume.

To show attention to detail, start your message with the word "ACTORA".

In your message, answer these questions:

1. Are you available for rotational shifts based on PHT?
2. Are you comfortable handling customer calls?
3. Do you have experience with Shopify?
4. Do you have experience handling refunds, subscriptions, or chargeback-risk customers?
5. What is your internet and power backup plan?
6. What is your expected hourly rate?
7. Please send a short voice sample or recording introducing yourself and your customer support experience.